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Old 01-09-2009, 01:54 PM   #1 (permalink)
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Default Exchange Service books - anyway to jump start the sync after an OS upgrade?

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Without having to get IT to send me new service books?

I could have sworn it did it on its own somehow the last time a day after the initial upgrade. I think I restarted the phone, used desktop manager for something and it automatically started synching again. I can't replicate the process now though, so if anyone can help, it'd be much appreciated!

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Old 01-09-2009, 05:42 PM   #2 (permalink)
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The only way to get around having your IT department send you a new enterprise activation password would be to do the upgrade via DM while you have a MAPI connection to your Exchange server (read: Have outlook open & connected).

Install the new OS, then open Outlook & ensure it's connected to Exchange. Then you'll launch DM. At the bottom of DM is should say:

Server Status: Connected

If you see that, it's time to connect you handheld & the upgrade process will begin. Leave the handheld connected after the upgrade completes, and within a minute or so, it'll start the enterprise activation. Leave your handheld connected until the activation is complete.
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Old 01-09-2009, 05:45 PM   #3 (permalink)
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I don't know if you even need Outlook open - but you should have Desktop Manager open and connected to your network.
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Old 01-09-2009, 07:03 PM   #4 (permalink)
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So for whatever reason, it says disconnected on DM for the network. How should I connect it?
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Old 01-12-2009, 12:39 PM   #5 (permalink)
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