Originally Posted by Baundy06
They could be worse, especially if you work retail (I am a manager at a GameStop), you will know that Verizon is actually pretty decent... the key is, the louder you talk/yell the more they will do for you..
Oh really, is that how it's done?
Generally, in our store, the louder you talk, the closer you get to the door.
One of the biggest complaints about our stores (I'm a VZW Corporate employee if you didn't know) is how busy they are. We are doing a number of things to try to cut down on traffic that doesnt need to be in the store. We are heavily promoting the use of My Verizon to take care of things such as price plan changes, esn changes, even ordering phones, etc, without having to come in to the stores. One of the major issues we have is people constantly bringing phones back because they want another color, or the made an impulse buy and now don't want the phone (that happens a lot with the Storm). Just as in any decision, the actions of a few unfortunatley have to affect many. We also get a lot of returns because people don't take the time to get to know their device and just give up.