Originally Posted by jsconyers
A lot of times if there is evidence of physical damage, they won't replace it. If there isn't you may be in luck, but you will get a refurbished one in return.
Upgrading your OS will NOT void your warranty. Just downgrade back to the latest official OS from Verizon.
Now that's prevarication at its finest. Why is everyone afraid to simply say "Yes", with regard to the beta issue.
#1. Scher, every major website that discusses beta programs, including Verizon, unequivocally warns that it will void your warranty if an unofficial OS is discovered loaded into your phone. The bottom line is YES - unless you wipe your phone and reload the most recently officially released OS. For now that is .75. So the most honest answer is YES if your carrier figures it out. So cover your tracks.
#2. Most Verizon stores will work on your Storm if you just walk in an ask for help. I did it about 4 times with my first Storm and every time they worked on my phone for free. I had a lose screen tightened, the phone backed up, wiped and reloaded twice, and a battery replaced for free. I just went in and asked nicely without causing a scene.
Additionally, after your warranty expires,your screen issue IS covered IF you have the Asurion policy on your phone that Verizon offers for $4.99 a month. For insurance claims you go directly through Asurion - Verizon hands you a book upon purchase and there a tons available at the counter.
Assurion covers: Loss, theft, physical damage, water damage, mechanical or electrical break down after the expiration of the manufacturers warranty.
You must pay a $50 deductible and get 2 claims in a year for a $1500 maximum per claim. For me it's worth it due to the nature of my job.