Originally Posted by SystecAdmin
We run our own corporate mail server here. It's IMAP based on DoveCot.
Our CEO has a storm on VZW. He says whenever he reads an email on his BB it sends him the identical email again every time he reads an email. The emails are marked as read in Outlook on his desktop.
The order is he is notified of new email - reads email - closes the email - gets notified of another new email which is the same email he just read.
I looked at the mail spool and his desktop outlook and both have just one copy of each email.
What's wrong with the setup on his blackberry to cause this? Not using BIS - just did the direct setup on the BB going direct to our mail server.
When I had my BB8830 hooked to my school Exchange server via IMAP (BIS, no BES) I would get behavior similar to this. Whenever I read an e-mail on my desktop Outlook OR via the web I would get a duplicate on my BB. Don't know if this is the issue you are talking about but just in case:
I eventually got it straightened out by managing to get BIS to hook to my School's webmail
. That is, I can also access my mail through Outlook on the web and if BIS is set up with THIS info THEN you will get much better behavior than through IMAP.
So if you can access your mail on the web you have a chance; otherwise I'm afraid those dups will be sent every time you open a message on the desktop or web.