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-   -   Color issue w/ replacement (http://www.blackberryforums.com/general-9500-series-discussion-storm/179054-color-issue-w-replacement.html)

thetruth 03-02-2009 10:41 AM

Color issue w/ replacement
 
On Saturday I got my replacement storm because the camera on my original didn't work. But once I activated my replacement, I noticed that the color quality on it is bad. The color seems pale compared to my original storm. Has anybody had this issue with a replacement storm? Will VZW give me another replacement for this issue? Thanks.

XelhaBB 03-02-2009 01:55 PM

thetruth,

Open your battery door, remove the battery, and see if the lower right hand corner of the sticker says "Made in Mexico".

I am curious to know because, in addition to dust under the screen, I've heard complaints that Mexican made Storms have color issues. Both of mine were Canadian made and have vibrant color displays.

I think you have a valid complaint with Verizon if you can take the unit into the VZW store and show a noticeable contrast between the floor model and yours.

thetruth 03-02-2009 03:15 PM

My replacement storm was indeed made in Mexico and my original storm was made in Canada. Although I'm kinda hesitant to replace my replacement because it clicks so good but the color issue is really bugging me.

xxDruMMer BoYxx 03-02-2009 03:26 PM

The clicking improvement is just do to the tightening of the screws...call vzw...tell them ur not happy with this device...if the next device doesn't click as good..come back to the forums and we'll help u on the rest.

XelhaBB 03-02-2009 03:52 PM

I concur Drummerboy.

But this confirms what I have heard about Mexican Storms.

thetruth, take that Storm back and get one with an acceptable color display. You are evidently locked into a contract and you should accept nothing less than what you deserve for paying your bills on time.

thetruth 03-02-2009 03:57 PM

I just got off the phone with Verizon and I should get my replacement by Wednesday, hopefully it'll be a Canadian made Storm.

Timmychunga 03-02-2009 04:01 PM

I've owned the storm since the day it came out and I am happy with everything other then the memory leaks and the fact that the screen is unresponsive at times. Is this a valid reason to go to verizon and ask for a replacement?

BTW: mine was made in Canada if that means anything.

thetruth 03-02-2009 04:09 PM

Call Verizon and tell them your issue.

wademac 03-03-2009 07:35 PM

This is probably a major noob question, but will ask anyway...

I am aware of the 30 day return period from when you sign your original contract which allows you to opt out if you are not satisfied....

As far as returning your Storm after this 30 day period for issues related to dust under the screen, as in this case a problem with the colors, or for any other of the issues that have been a problem for the Storm.....can you still return the phone for a replacement once you've passed the 30 day period or are you out of luck???

Oh and sorry for hijacking the original thread, but I am thinking I might have some of the issues mentioned here.....

EBlanco 03-03-2009 09:46 PM

Quote:

Originally Posted by wademac (Post 1307067)
This is probably a major noob question, but will ask anyway...

I am aware of the 30 day return period from when you sign your original contract which allows you to opt out if you are not satisfied....

As far as returning your Storm after this 30 day period for issues related to dust under the screen, as in this case a problem with the colors, or for any other of the issues that have been a problem for the Storm.....can you still return the phone for a replacement once you've passed the 30 day period or are you out of luck???

Oh and sorry for hijacking the original thread, but I am thinking I might have some of the issues mentioned here.....


I have the same questions. I hope someoen can answer this.

thetruth 03-04-2009 05:13 PM

I got my replacement storm today. The screen looks good but the clicking is bad. I have to use alot more force to register a click compare to my previous storm. Any way to fix this?

PHLAK 03-04-2009 08:51 PM

I noticed the same thing with my replacement.

http://www.blackberryforums.com/gene...rightness.html

forecastdude 03-06-2009 10:16 AM

Quote:

Originally Posted by wademac (Post 1307067)
This is probably a major noob question, but will ask anyway...

I am aware of the 30 day return period from when you sign your original contract which allows you to opt out if you are not satisfied....

As far as returning your Storm after this 30 day period for issues related to dust under the screen, as in this case a problem with the colors, or for any other of the issues that have been a problem for the Storm.....can you still return the phone for a replacement once you've passed the 30 day period or are you out of luck???

Oh and sorry for hijacking the original thread, but I am thinking I might have some of the issues mentioned here.....

Yes you can get another replacement for up to a year as there is a manufacturer warranty of one year on all Verizon new phones against defects. I had numerous problems with a Motorola Razr (within the first 5 months) with the phone not ringing and sending all calls to voicemail and went through 3 Razrs before swapping for an LG 8700.

wademac 03-06-2009 01:06 PM

Excellent! Thanks forcast!

I've had my Storm for about 5 weeks now. I would see many posts on the various forums complaining about their Storms, meanwhile mine seemed great and I just considered myself lucky. Over the last week and a half it seems like my Storm now has a lot of issues....lagging like crazy, screen not as responsive, and sometimes even answering the phone is difficult.

I'm still on OS .75, so I'm going to see how it goes and hope for a OS upgrade from Verizon. Otherwise I'll swap mine out. From the reviews of the leaked OS software, I'm hopeful that the next "official" OS release will solve my issues.


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