BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-02-2009, 10:41 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 54
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Color issue w/ replacement

Please Login to Remove!

On Saturday I got my replacement storm because the camera on my original didn't work. But once I activated my replacement, I noticed that the color quality on it is bad. The color seems pale compared to my original storm. Has anybody had this issue with a replacement storm? Will VZW give me another replacement for this issue? Thanks.
Offline  
Old 03-02-2009, 01:55 PM   #2 (permalink)
CrackBerry Addict
 
XelhaBB's Avatar
 
Join Date: Dec 2008
Location: Orlando, Florida
Model: 9530
OS: 5.0.0.419
PIN: Ask
Carrier: Verizon
Posts: 844
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thetruth,

Open your battery door, remove the battery, and see if the lower right hand corner of the sticker says "Made in Mexico".

I am curious to know because, in addition to dust under the screen, I've heard complaints that Mexican made Storms have color issues. Both of mine were Canadian made and have vibrant color displays.

I think you have a valid complaint with Verizon if you can take the unit into the VZW store and show a noticeable contrast between the floor model and yours.
__________________

Verizon 9530

Last edited by XelhaBB : 03-02-2009 at 01:57 PM.
Offline  
Old 03-02-2009, 03:15 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 54
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My replacement storm was indeed made in Mexico and my original storm was made in Canada. Although I'm kinda hesitant to replace my replacement because it clicks so good but the color issue is really bugging me.
Offline  
Old 03-02-2009, 03:26 PM   #4 (permalink)
CrackBerry Addict
 
xxDruMMer BoYxx's Avatar
 
Join Date: Oct 2007
Location: Long Beach
Model: 9630
OS: 5.0.0.230
PIN: PM and Ask
Carrier: VZW
Posts: 553
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The clicking improvement is just do to the tightening of the screws...call vzw...tell them ur not happy with this device...if the next device doesn't click as good..come back to the forums and we'll help u on the rest.
__________________
Don't let anger take over you...but take over your anger, so JOY may take over you, and EVERYONE around you...- xxDruMMer BoYxx

EnJOYing my TOUR!!!
Offline  
Old 03-02-2009, 03:52 PM   #5 (permalink)
CrackBerry Addict
 
XelhaBB's Avatar
 
Join Date: Dec 2008
Location: Orlando, Florida
Model: 9530
OS: 5.0.0.419
PIN: Ask
Carrier: Verizon
Posts: 844
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I concur Drummerboy.

But this confirms what I have heard about Mexican Storms.

thetruth, take that Storm back and get one with an acceptable color display. You are evidently locked into a contract and you should accept nothing less than what you deserve for paying your bills on time.
__________________

Verizon 9530
Offline  
Old 03-02-2009, 03:57 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 54
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just got off the phone with Verizon and I should get my replacement by Wednesday, hopefully it'll be a Canadian made Storm.
Offline  
Old 03-02-2009, 04:01 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Model: Storm
PIN: N/A
Carrier: Verizon
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've owned the storm since the day it came out and I am happy with everything other then the memory leaks and the fact that the screen is unresponsive at times. Is this a valid reason to go to verizon and ask for a replacement?

BTW: mine was made in Canada if that means anything.
Offline  
Old 03-02-2009, 04:09 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 54
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Call Verizon and tell them your issue.
Offline  
Old 03-03-2009, 07:35 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2008
Location: Dallas
Model: Storm
PIN: N/A
Carrier: Verizon
Posts: 29
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is probably a major noob question, but will ask anyway...

I am aware of the 30 day return period from when you sign your original contract which allows you to opt out if you are not satisfied....

As far as returning your Storm after this 30 day period for issues related to dust under the screen, as in this case a problem with the colors, or for any other of the issues that have been a problem for the Storm.....can you still return the phone for a replacement once you've passed the 30 day period or are you out of luck???

Oh and sorry for hijacking the original thread, but I am thinking I might have some of the issues mentioned here.....
Offline  
Old 03-03-2009, 09:46 PM   #10 (permalink)
Thumbs Must Hurt
 
EBlanco's Avatar
 
Join Date: Sep 2007
Location: Miami
Model: 9350
PIN: N/A
Carrier: Verizon
Posts: 133
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by wademac View Post
This is probably a major noob question, but will ask anyway...

I am aware of the 30 day return period from when you sign your original contract which allows you to opt out if you are not satisfied....

As far as returning your Storm after this 30 day period for issues related to dust under the screen, as in this case a problem with the colors, or for any other of the issues that have been a problem for the Storm.....can you still return the phone for a replacement once you've passed the 30 day period or are you out of luck???

Oh and sorry for hijacking the original thread, but I am thinking I might have some of the issues mentioned here.....

I have the same questions. I hope someoen can answer this.
Offline  
Old 03-04-2009, 05:13 PM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 54
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got my replacement storm today. The screen looks good but the clicking is bad. I have to use alot more force to register a click compare to my previous storm. Any way to fix this?
Offline  
Old 03-04-2009, 08:51 PM   #12 (permalink)
Talking BlackBerry Encyclopedia
 
PHLAK's Avatar
 
Join Date: Nov 2008
Location: Phoenix, AZ
Model: 9530
OS: 4.7.0.151
PIN: N/A
Carrier: Verizon
Posts: 351
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I noticed the same thing with my replacement.

Canadian Storm vs Mexican Storm screen brightness
__________________
</PHLAK>

My BlackBerry Storm Wallpapers
Offline  
Old 03-06-2009, 10:16 AM   #13 (permalink)
New Member
 
Join Date: Mar 2009
Location: S.E. Pennsylvania
Model: 9530
OS: 4.7.075
PIN: N/A
Carrier: Verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by wademac View Post
This is probably a major noob question, but will ask anyway...

I am aware of the 30 day return period from when you sign your original contract which allows you to opt out if you are not satisfied....

As far as returning your Storm after this 30 day period for issues related to dust under the screen, as in this case a problem with the colors, or for any other of the issues that have been a problem for the Storm.....can you still return the phone for a replacement once you've passed the 30 day period or are you out of luck???

Oh and sorry for hijacking the original thread, but I am thinking I might have some of the issues mentioned here.....
Yes you can get another replacement for up to a year as there is a manufacturer warranty of one year on all Verizon new phones against defects. I had numerous problems with a Motorola Razr (within the first 5 months) with the phone not ringing and sending all calls to voicemail and went through 3 Razrs before swapping for an LG 8700.
Offline  
Old 03-06-2009, 01:06 PM   #14 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2008
Location: Dallas
Model: Storm
PIN: N/A
Carrier: Verizon
Posts: 29
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Excellent! Thanks forcast!

I've had my Storm for about 5 weeks now. I would see many posts on the various forums complaining about their Storms, meanwhile mine seemed great and I just considered myself lucky. Over the last week and a half it seems like my Storm now has a lot of issues....lagging like crazy, screen not as responsive, and sometimes even answering the phone is difficult.

I'm still on OS .75, so I'm going to see how it goes and hope for a OS upgrade from Verizon. Otherwise I'll swap mine out. From the reviews of the leaked OS software, I'm hopeful that the next "official" OS release will solve my issues.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.