Originally Posted by CO_BBTechie
FWIW, I had noticed, for the couple weeks I carried the Storm, that I was getting a white screen upon unholstering the device. Any key/screen press would result in the expected menu to display, but the white screen was what I got first perhaps 70% of the time. It did not seem to have any ramifications whatsoever, so I did not diagnose further at that time. Subsequent OS levels did not reproduce the problem.
This was experienced @ OS level 18.104.22.168.
I was coming to the conclusion that "White-out" was a term she was using for the random restart issue. Because she can not reproduce the issue, it's really hard to say.
Her husband has the same phone and she's been taking it to verizon stores so there's no telling what they might have done to it. I should get my eager fingers on it today.
This could be anything from some messed up app she's installed, to the restart problem being really bad for her, reason? to... well I'm pretty much open for just about anything having worked with this group for a long long time.
Quite possible hubby researched the problem and installed some battery pull app that's not configured correctly or is not functioning properly. I haven't messed with one, but from what I understand he could easily have configured the thing to restart multiple times a day, no? Add to that the usual number of random restarts and you're up to all kinds of "issues"
Thing is she's smart enough to remove the app before I get the phone.
Yes, that is very counter productive. It's like lying to your doctor.
I think I can look at the BES server and see if she'd done such things. The phones report a status which I think may contain all apps installed and the log will record if an app was installed and removed. ... I think.