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Old 03-06-2009, 06:52 AM   #1 (permalink)
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Hi there, I recently sold my storm on ebay and the buyer claims to have a problem with it. I unlocked the phone from and listed the item as unlocked. Now after two weeks the buyer has sent me a message saying that the phone is not unlocked, only the sim lock has been removed and not the network lock. He says that this won't allow him to change settings and use the internet.

Is any of this true?
Old 03-06-2009, 09:18 AM   #2 (permalink)
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The buyer waiting 2 weeks before telling you this?

I would have thought the buyer would have noticed the network lock when they tried putting it on their network.

I'm gonna call shenanigans on the buyer for that.

Seems like you have 2 choices: (1) risk negative feedback and eBay getting mad at you and maybe suspending you by ignoring the buyer; or (2) give them a full or partial refund.
Old 03-06-2009, 09:21 AM   #3 (permalink)
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I believe the buyer is referring to an IT policy. Was this device ever on a BES by chance?

Here are some links that may help out the situation.

How do I determine if my BlackBerry is "unlocked"? - BlackBerryFAQ

Remove IT Policy - BlackBerryFAQ
Old 03-06-2009, 11:10 AM   #4 (permalink)
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forward the information jconyers post to the buyer and offer to work with him / her to get the phone up and running.

I buy and sell on eBay. I always back the products I sell and am ultimately prepared to send a refund in exchange for the product. Whenever I offer to work with a buyer to remedy the matter they back off for the most part. It's always an example of "buyers remorse" and the one product I took back I sold shortly thereafter to a buyer who was quiet happy with the phone.

If you have a 100% positive rating like myself, offer to work with the buyer. If they are a pain, refund and resell. You'll likely sell that phone rather quickly unless the guy broke it.

Verizon 9530
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