04-10-2009, 04:19 PM
Thumbs Must Hurt
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| | Best solution for 9530 that locks up or reboots several times a day
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Tech support had me delete app data (after backing up using Desktop Manager). Then they resent some service books IIRC, and had me restore data from the DM. THey also had me delete 3rd party apps (slacker and Viigo). The problems went away for almost 24 hours, but are back again. Unit spontaneously reboots to white screen and then I have to wait for several minutes while it restarts the OS. This is very frustrating. I'd heard that most of the problems with the OS were behind them, with the current update. My wife's 9530, also purchased last week, doesn't reboot but I think I go into more apps like the media player, camera, browser, etc. I'm wondering if its simply the extra workload on put on the Storm that causes reboots. SHe mostly uses it to message on the BBM, and to do voice calls.
Should I press for another unit, or hope the next OS release (before my 30 days are up) fixes this stuff? I have 3 weeks left, to decide.
I didn't have it for more than an hour when it froze. I was using VZNav, it had just given me the first turn, when I pulled the charger cord out. The moment the charger cord was removed, the VZN screen disappeared and I was back to a frozen home screen with the VZN icon "lit up" in blue. No functions would work so we pulled the battery to get it working again (actually the verizon store folks did it).
Since then I've had flashing controls appear/disappear on the music and video player screens. I had to pull the battery to stop that nonsense.
I got a reboot from starting up the browser today.
There have been other issues as well--I can't recall them all.
Software or bad hardware???