BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-21-2009, 01:07 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2009
Model: 9530
OS: 4.7.0.148
PIN: N/A
Carrier: Verizon
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Sending Service Books question

Please Login to Remove!

This will sound really dumb, but I've searched and can't find an answer. How do you log into the bis site to send your service books?

I've seen the term repeatedly here about resending service books and followed a link on how to do it, but you have to log into the bis site.

When I got my phone they set it up, so I have no clue what loggin info they used.

Any suggestions? Or go back to Verizon?

Thanks
Offline  
Old 04-21-2009, 01:14 PM   #2 (permalink)
BlackBerry Extraordinaire
 
kirrinjones's Avatar
 
Join Date: Apr 2006
Location: Jamaica
Model: 9000
OS: 5.0.0.610
PIN: 208E7C41
Carrier: LIME, Jamaica
Posts: 1,533
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

You have to go back to verizon to get that info. I would say that you can access yout BIS information from your phone (e-mail setup), but I'm sure you will want to know your username and password.
__________________
-----------------------------------------------------
Website - http://kirrinjones.wordpress.com
Twitter - http://www.twitter.com/kirrinjones
Offline  
Old 04-21-2009, 01:17 PM   #3 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

You should be able to go into your email settings/setup icon on your phone. From there you should see a link to create a username/password. Once you've created the account, use those credentials to log into the BIS site.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-21-2009, 01:27 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2009
Model: Storm
PIN: N/A
Carrier: Verizon
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rlbagIII View Post
This will sound really dumb, but I've searched and can't find an answer. How do you log into the bis site to send your service books?

I've seen the term repeatedly here about resending service books and followed a link on how to do it, but you have to log into the bis site.

When I got my phone they set it up, so I have no clue what loggin info they used.

Any suggestions? Or go back to Verizon?

Thanks
ahem, but does ANYBODY with a Storm recognize the lunacy of such necessities as "sending service books" being part of owning a CELL PHONE??? I mean, how many average consumers are going to mess around with such arcane issues?? Tech support sent me service books numerous times due to the problems and I wondered to myself who in the heck has the patience for such nonsense. ITS JUST A PHONE! I doubt the Space Shuttle needs such nonsense. "Hey Mr. Astronaut, we can't get you down from orbit because we can't get the service books up to you just yet..." Gimme a break. Is it any wonder so many people returned the Storm???
Offline  
Old 04-21-2009, 01:30 PM   #5 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

I hate to break it to you but this is not just for Storms. This is for all BlackBerry devices. Has always been this way. Maybe the Storm is not the device for you. Actually, maybe BlackBerry is not for you.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-21-2009, 01:41 PM   #6 (permalink)
BlackBerry Extraordinaire
 
kirrinjones's Avatar
 
Join Date: Apr 2006
Location: Jamaica
Model: 9000
OS: 5.0.0.610
PIN: 208E7C41
Carrier: LIME, Jamaica
Posts: 1,533
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

Its just customer service in my opinion that's getting to you. If they took the time to provision each device when they sell it, then most people wouldn't even know. And if you are signing up with them because you already bought your device somewhere else, then just making sure things are how they are suppose to be for the client to be satisfied, then you would be good.

Its not like its the first time they are doing this, they should have the sequence down and know what a client needs if he/she gets or has a certain device and just provide it then and there.

Here in sunny Jamaica, you buy a phone from a dealer or a carrier, they have to make sure its working properly BEFORE you even leave the store. So whatever your reason for buying that phone is, they have to show you that that purpose if active and working before you walk out.

BlackBerry is great, just some carriers make things a bit more difficult than it needs to be.
__________________
-----------------------------------------------------
Website - http://kirrinjones.wordpress.com
Twitter - http://www.twitter.com/kirrinjones
Offline  
Old 04-21-2009, 02:23 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2009
Model: 9530
OS: 4.7.0.148
PIN: N/A
Carrier: Verizon
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just to clear thing up, and make no mistake I'm an idiot on BB's, Verizon set the phone up when I bought it. It is working fine right now. But I was toying with the idea of updating the software to .122 and had noticed some people had to resend service books to get it to work.

So I'm asking in advance of any possible problems. But the phone and email work good right now.
Offline  
Old 04-21-2009, 02:46 PM   #8 (permalink)
Thumbs Must Hurt
 
ghamden's Avatar
 
Join Date: Jan 2009
Location: WV
Model: Storm
OS: 4.7.0.141
Carrier: Verizon Wireless
Posts: 116
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Here is Verizon BIS site

https://bis.na.blackberry.com/html?brand=vzw&locale=en

you will need to login (Verizon can reset the info as needed )or create an account as needed after that it is pretty straight foward.
__________________

He who Ignores Discipline despises themselves

But whoever heeds correction gains understanding.

Last edited by ghamden : 04-21-2009 at 02:50 PM.
Offline  
Old 04-21-2009, 02:53 PM   #9 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

It's always best practice to resend your service books after an OS upgrade.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-21-2009, 03:15 PM   #10 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2005
Location: New York, NY
Model: 8900
Carrier: T-Mobile
Posts: 100
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is how I sent Service Book from my Verizon Storm:
1) Go to SETUP folder
2) Click "Email Settings" icon
3) Click BlackBerry (menu) button
4) Find & click on "Service Books"
5) On resulting page, click "Send service Books" at lower right of screen

Simple.
__________________
BlackBerry 8900 (T-Mobile USA)
BlackBerry 8320 (T-Mobile USA)
BlackBerry 8100 unlocked
BlackBerry 7100t unlocked
Offline  
Old 04-21-2009, 03:17 PM   #11 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Here is how to send service books.
How do I resend my service books? - BlackBerryFAQ

I believe the OP is looking for a way of logging into their BIS account.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-21-2009, 08:01 PM   #12 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2009
Model: Storm
PIN: N/A
Carrier: Verizon
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jsconyers View Post
I hate to break it to you but this is not just for Storms. This is for all BlackBerry devices. Has always been this way. Maybe the Storm is not the device for you. Actually, maybe BlackBerry is not for you.
The Storm WOULD HAVE BEEN FOR ME if it didn't have such a crappy OS. I have a life outside of dealing with the deficiencies of the OS of the Storm OR ANY cell phone that came with such a half baked OS. I don't mind "getting technical" per se, but to have my wife and I equipped with reboot-happy cell phones is beyond our desires.

The notion of some of you on these boards is that somehow I'm not "technical" is simply geek snobbery. I've been involved in tech for decades. I've programmed, done computer repair for DEC, repairing laptops, desktops, and Minis, built TV's and other electronics, repaired all types of automotive electrical systems (owned/operated my own shop, after apprenticing in dealerships and independents), repaired all appliance category products, repaired consumer electronics, done tech support for hardware, software both proprietary and MS products, was Manager of Desktop Support for HP, Cupertino, and have built buildings w/o committing the details to paper. Oh, I forgot: I was a Windows, DOS, and Excel instructor...I could go on and on..and "yes" I have somewhat more than a HS education.

Sooooo, if you think I'm not "technical"...I can safely assume you are somewhat deficient at assessing other's capabilities. My suggestion to you: shut up with the condescending bullcrap and stick to the subject at hand which is the Storm and it's crappy OS.
Offline  
Old 04-21-2009, 08:46 PM   #13 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Quote:
Originally Posted by dave1812dave View Post
My suggestion to you: shut up with the condescending bullcrap and stick to the subject at hand which is the Storm and it's crappy OS.
I could have sworn this thread was about sending service books...

I must have misread service books for Storm and crappy OS. My apologies.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-21-2009, 09:47 PM   #14 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2009
Model: Storm
PIN: N/A
Carrier: Verizon
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jsconyers View Post
I could have sworn this thread was about sending service books...

I must have misread service books for Storm and crappy OS. My apologies.


My point in the post that provoked your condescension was that a cell phone shouldn't require so much time and energy of the consumer, to keep it functional. The Storm, no matter how you try to spin it, is a real pain in the butt and that's why so many have been returned. Being technical or not is hardly the issue. The Storm's software is what's wrong with the device (other than, IMO, the lack of a proximity sensor). RIM could have had an enormous hit on it's hands but they dropped the ball and irritated a lot of consumers who invested time into the product.
Offline  
Old 04-21-2009, 09:52 PM   #15 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

I don't recall ever calling you technically challenged. I also am not disagreeing with you about the Storm. It was released too soon IMO. If you took my post as condescending, then I apologize. I was just letting you know that the Storm is not the only device that requires sending service books. It should be known that it is not only something the Storm needs for others that read this thread.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.