This will sound really dumb, but I've searched and can't find an answer. How do you log into the bis site to send your service books?

I've seen the term repeatedly here about resending service books and followed a link on how to do it, but you have to log into the bis site.

When I got my phone they set it up, so I have no clue what loggin info they used.

Any suggestions? Or go back to Verizon?

Thanks

Wirelessly posted

You have to go back to verizon to get that info. I would say that you can access yout BIS information from your phone (e-mail setup), but I'm sure you will want to know your username and password.

You should be able to go into your email settings/setup icon on your phone. From there you should see a link to create a username/password. Once you've created the account, use those credentials to log into the BIS site.

ahem, but does ANYBODY with a Storm recognize the lunacy of such necessities as "sending service books" being part of owning a CELL PHONE??? I mean, how many average consumers are going to mess around with such arcane issues?? Tech support sent me service books numerous times due to the problems and I wondered to myself who in the heck has the patience for such nonsense. ITS JUST A PHONE! I doubt the Space Shuttle needs such nonsense. "Hey Mr. Astronaut, we can't get you down from orbit because we can't get the service books up to you just yet..." Gimme a break. Is it any wonder so many people returned the Storm???

I hate to break it to you but this is not just for Storms. This is for all BlackBerry devices. Has always been this way. Maybe the Storm is not the device for you. Actually, maybe BlackBerry is not for you.

Wirelessly posted

Its just customer service in my opinion that's getting to you. If they took the time to provision each device when they sell it, then most people wouldn't even know. And if you are signing up with them because you already bought your device somewhere else, then just making sure things are how they are suppose to be for the client to be satisfied, then you would be good.

Its not like its the first time they are doing this, they should have the sequence down and know what a client needs if he/she gets or has a certain device and just provide it then and there.

Here in sunny Jamaica, you buy a phone from a dealer or a carrier, they have to make sure its working properly BEFORE you even leave the store. So whatever your reason for buying that phone is, they have to show you that that purpose if active and working before you walk out.

BlackBerry is great, just some carriers make things a bit more difficult than it needs to be.

Just to clear thing up, and make no mistake I'm an idiot on BB's, Verizon set the phone up when I bought it. It is working fine right now. But I was toying with the idea of updating the software to .122 and had noticed some people had to resend service books to get it to work.

So I'm asking in advance of any possible problems. But the phone and email work good right now.

Here is Verizon BIS site

https://bis.na.blackberry.com/html?brand=vzw&locale=en

you will need to login (Verizon can reset the info as needed )or create an account as needed after that it is pretty straight foward.

It's always best practice to resend your service books after an OS upgrade.

This is how I sent Service Book from my Verizon Storm:
1) Go to SETUP folder
2) Click "Email Settings" icon
3) Click BlackBerry (menu) button
4) Find & click on "Service Books"
5) On resulting page, click "Send service Books" at lower right of screen

Simple.

Here is how to send service books.
How do I resend my service books? - BlackBerryFAQ

I believe the OP is looking for a way of logging into their BIS account.

The Storm WOULD HAVE BEEN FOR ME if it didn't have such a crappy OS. I have a life outside of dealing with the deficiencies of the OS of the Storm OR ANY cell phone that came with such a half baked OS. I don't mind "getting technical" per se, but to have my wife and I equipped with reboot-happy cell phones is beyond our desires.

The notion of some of you on these boards is that somehow I'm not "technical" is simply geek snobbery. I've been involved in tech for decades. I've programmed, done computer repair for DEC, repairing laptops, desktops, and Minis, built TV's and other electronics, repaired all types of automotive electrical systems (owned/operated my own shop, after apprenticing in dealerships and independents), repaired all appliance category products, repaired consumer electronics, done tech support for hardware, software both proprietary and MS products, was Manager of Desktop Support for HP, Cupertino, and have built buildings w/o committing the details to paper. Oh, I forgot: I was a Windows, DOS, and Excel instructor...I could go on and on..and "yes" I have somewhat more than a HS education.

Sooooo, if you think I'm not "technical"...I can safely assume you are somewhat deficient at assessing other's capabilities. My suggestion to you: shut up with the condescending bullcrap and stick to the subject at hand which is the Storm and it's crappy OS.

I could have sworn this thread was about sending service books...

I must have misread service books for Storm and crappy OS. My apologies.

My point in the post that provoked your condescension was that a cell phone shouldn't require so much time and energy of the consumer, to keep it functional. The Storm, no matter how you try to spin it, is a real pain in the butt and that's why so many have been returned. Being technical or not is hardly the issue. The Storm's software is what's wrong with the device (other than, IMO, the lack of a proximity sensor). RIM could have had an enormous hit on it's hands but they dropped the ball and irritated a lot of consumers who invested time into the product.

I don't recall ever calling you technically challenged. I also am not disagreeing with you about the Storm. It was released too soon IMO. If you took my post as condescending, then I apologize. I was just letting you know that the Storm is not the only device that requires sending service books. It should be known that it is not only something the Storm needs for others that read this thread.