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Old 04-21-2009, 09:53 PM   #1 (permalink)
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Hi fellow addicts, a quick question. I am thinking about switching from a BB Bold to a Storm on AT&T. My question is, if I have the Storm on AT&T, how do I call the phone in for a replacement if it breaks? Do I call VZW, do I call BBry?

Thanks in advance!
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Old 04-21-2009, 10:17 PM   #2 (permalink)
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As I understand it, you will have the stated remorse return period with Verizon (30 days in most states, 14 in some) for a new device. The one year warranty for the remaining 11 months comes from the carrier, but since ATT does not carry the device, they can't warranty it, and since you won't have an account with Verizon, you won't get it from them.

It's a gamble you make.

And RIM doesn't provide warranty service direct (just like GM and Mercedes do not, it comes from the dealer).
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Old 04-22-2009, 11:06 AM   #3 (permalink)
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Oh, that's very unfortunate. Thanks for the info. Can anyone confirm that? I that's true, then I am not sure I want to put one on AT&T...
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Old 04-22-2009, 11:10 AM   #4 (permalink)
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Confirmed. Your carrier will only perform warranty service for a product that they either currently or historically sold and serviced.

Also, the carrier you purchase from will not service it if you do not use them as your carrier.
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Old 04-24-2009, 02:41 PM   #5 (permalink)
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Oh well... thanks for the info.
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Old 04-26-2009, 07:28 AM   #6 (permalink)
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you do have the option to warranty it via a 3rd party compay such as Squeare Trade however. I have a storm on AT&T and if anything goes wrong with it that is how I am going to deal with it....

Last edited by bkeaver : 04-26-2009 at 07:32 AM. Reason: cant spell
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Old 04-26-2009, 10:52 AM   #7 (permalink)
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Wirelessly posted

Quote:
Originally Posted by bkeaver
you do have the option to warranty it via a 3rd party compay such as Squeare Trade however. I have a storm on AT&T and if anything goes wrong with it that is how I am going to deal with it....
Oh that's a good idea. I wonder how much Storms are actually worth... I'm going to look into that.
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