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Old 05-07-2009, 07:52 PM   #1 (permalink)
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I am trying to install a new OS .172 from .75 and after i run the download file i get a box that pops up and says BB device software v4.7.0 for the BB 9530...repair or remove?
what do i do?
please help!

thank you,
mrsstraty
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Old 05-07-2009, 07:55 PM   #2 (permalink)
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How are you installing the OS? Are you using Desktop Manager?

I would recommend using Loader.exe.
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Old 05-07-2009, 07:58 PM   #3 (permalink)
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No desktop mamager isnt even up right now. it is closed down.

mrsstraty
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Old 05-07-2009, 07:59 PM   #4 (permalink)
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What is the name of the .exe file that you downloaded?
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Old 05-07-2009, 08:04 PM   #5 (permalink)
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9530AMEA_PBr4.7.0_rel172_PL4.0.0.153_A4.7.0.122_Be ll_Mobility_Inc

Thats it.
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Old 05-07-2009, 08:04 PM   #6 (permalink)
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Alright, so you installed that on your PC by double clicking on it?
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Old 05-07-2009, 08:05 PM   #7 (permalink)
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yes and i saved it to my computer desktop.
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Old 05-07-2009, 08:08 PM   #8 (permalink)
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Good! Go to c:\program files\common files\research in motion\apploader and you should see a vendor.xml. delete that file. While you're in that folder you should also see Loader.exe

Try running that.
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Old 05-07-2009, 08:11 PM   #9 (permalink)
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should my phone be plugged into the computer? and all i see is a loader file it doesnt say loader.exe...actually alot of loader files.
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Old 05-07-2009, 08:12 PM   #10 (permalink)
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Yes, you need to connect your phone to a rear USB port on your PC. Not into a USB hub.
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Old 05-07-2009, 08:13 PM   #11 (permalink)
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i deleted it but i dont see loader.exe just loader
also the version for ALL of those apps is 4.7.0.52 does this matter?
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Old 05-07-2009, 08:14 PM   #12 (permalink)
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Quote:
Originally Posted by jsconyers View Post
Yes, you need to connect your phone to a rear USB port on your PC. Not into a USB hub.
I have my USB in the front
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Old 05-07-2009, 08:15 PM   #13 (permalink)
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That should work, give it a shot.
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Old 05-07-2009, 08:16 PM   #14 (permalink)
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Quote:
Originally Posted by jsconyers View Post
That should work, give it a shot.
use the plain loader one? it doesnt say loader.exe
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Old 05-07-2009, 08:16 PM   #15 (permalink)
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Quote:
Originally Posted by mrsstraty View Post
i deleted it but i dont see loader.exe just loader
also the version for ALL of those apps is 4.7.0.52 does this matter?
That's the one to use. You simply have extensions hidden.

Quote:
Originally Posted by mrsstraty View Post
I have my USB in the front
You should have some in the back too. Use one of those please.
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Old 05-07-2009, 08:19 PM   #16 (permalink)
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after i double click to install it i get a box that says preparing to install then i get welcome to install shield wizard for BB device software v4.7.0 for the BB 9530.
is this right?
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Old 05-07-2009, 08:21 PM   #17 (permalink)
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That sounds like you're installing the OS on your PC and not on the device.

What directory are you in?
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Even a mosquito doesn't get a pat on the back until it starts to work.
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Old 05-07-2009, 08:23 PM   #18 (permalink)
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hmm how do i find that out?
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Old 05-07-2009, 08:23 PM   #19 (permalink)
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the phone wasnt plugged in at all until after i install it right? im so lost!!!

thank u for your help by the way!

mrsstraty
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Old 05-07-2009, 08:24 PM   #20 (permalink)
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On your PC, C:/Program Files/etc....
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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