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Old 05-07-2009, 08:24 PM   #1 (permalink)
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Default 2 major symptoms....help

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I recently got myself a blackberry storm. i won it actually from work [i work for verizon wireless]. i have been experiencing some issues and though I am not new to the blackberry devices, I am very green on how this storm works.

Here is what is going on.

1. Reboot whenever it feels like it.[I have checked available memory and I have wiped the device back to factory defaults several times and it keeps going. tried the Palm Treo trick.

2. Looses signal very easily and in turn, drops my calls. [i am aware that i could be hitting the mute button, but when I looked at the phone, it says call was lost. this is causing me to loose calls.

Here is what I have tried so far.

Pulling the battery. Reformatting the memory card. un-installing every app and doing it all over again.

I am using the latest VZW approved software.

have you heard of these things? What can I do to fix them? Would you reccomend downgrading the OS and reinstalling the new one?

Any help would be great.
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Old 05-07-2009, 08:29 PM   #2 (permalink)
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The latest version from Verizon is .75, right?
That's pretty old. I recommend upgrading to the latest released version - even if it is not released by Verizon (RIM writes all the code; the carriers test and release on their own schedule).
Check at the top of the 9500 forum for the latest released version.
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Old 05-07-2009, 08:58 PM   #3 (permalink)
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i will give that a shot. i am down grading to the old software, and re upgrading to .75 then I am going to go back and start the other upgrades
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Old 05-07-2009, 09:00 PM   #4 (permalink)
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No need to do that. Just upgrade to the NEWEST released version.
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