BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-26-2009, 09:37 AM   #1 (permalink)
Thumbs Must Hurt
 
pirlok's Avatar
 
Join Date: Feb 2009
Location: Romania
Model: 9500
OS: 4.7.0.181
PIN: N/A
Carrier: Orange
Posts: 135
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation BB Storm 9500 Screen doesn't entirely light up. Please help

Please Login to Remove!

I've had issues with my Storm, but they were OS related. Now it seems like there is a hardware problem or something. The screen doesn't light up. Battery pull many times... but those didn't fix the problem.
Offline  
Old 06-26-2009, 09:47 AM   #2 (permalink)
Stuck In The '70's Mod
 
ndub33's Avatar
 
Join Date: Feb 2006
Location: The 'burbs east of Seattle.
Model: 9810
Carrier: T-Mobile
Posts: 7,599
Post Thanks: 0
Thanked 4 Times in 4 Posts
Default

Have you checked your backlight settings (Options> Screen and Keyboard)?
__________________
1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
Offline  
Old 06-26-2009, 09:56 AM   #3 (permalink)
Thumbs Must Hurt
 
pirlok's Avatar
 
Join Date: Feb 2009
Location: Romania
Model: 9500
OS: 4.7.0.181
PIN: N/A
Carrier: Orange
Posts: 135
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ndub33 View Post
Have you checked your backlight settings (Options> Screen and Keyboard)?
I don't want to be rude or something, but how can I can check my backlight settings if the screen doesn't light up? I've searched Google, but didn't find anything... so now I'm reinstalling OS. I'll let you know if it works.

Thanks
Offline  
Old 06-26-2009, 10:18 AM   #4 (permalink)
Thumbs Must Hurt
 
pirlok's Avatar
 
Join Date: Feb 2009
Location: Romania
Model: 9500
OS: 4.7.0.181
PIN: N/A
Carrier: Orange
Posts: 135
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Updated to .148. The screen lights up, but doesn't respond anymore. When it works it display some weird stuff like a distortion. Then turns off again. Now I can't turn it on again. The device is ON, but the screen doesn't light up.

Edit: I noticed that the phone heats up like crazy. What can I do?

Last edited by pirlok : 06-26-2009 at 10:33 AM.
Offline  
Old 06-28-2009, 07:23 PM   #5 (permalink)
Thumbs Must Hurt
 
rileyrg's Avatar
 
Join Date: Apr 2009
Location: Hamburg
Model: 9500
OS: 4.7.0.141
PIN: 20cbbd8e
Carrier: Vodafone Germany
Posts: 187
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ndub33 View Post
Have you checked your backlight settings (Options> Screen and Keyboard)?
He might have to turn on the braille interface first ....
Offline  
Old 06-29-2009, 03:28 PM   #6 (permalink)
New Member
 
Join Date: Dec 2008
Location: Bay Area!!!
Model: 9530
PIN: N/A
Carrier: verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I think I'm having the same problem.

I was on a roadtrip and was using my phone quite a bit. Facebook, IM and Pandora apps when it froze on me, keypad and screen would glitch before freezing. I too pulled the battery out and restarted many times. I can tell that it's on, but the screen is completely dark. At first it would turn on, I would be able to do only a couple things then freeze then go dark and then not light back up. Until after awhile it simply stayed dark.

Last edited by lina624 : 06-29-2009 at 03:29 PM. Reason: typo
Offline  
Old 06-30-2009, 05:55 AM   #7 (permalink)
Thumbs Must Hurt
 
pirlok's Avatar
 
Join Date: Feb 2009
Location: Romania
Model: 9500
OS: 4.7.0.181
PIN: N/A
Carrier: Orange
Posts: 135
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by lina624 View Post
I think I'm having the same problem.

I was on a roadtrip and was using my phone quite a bit. Facebook, IM and Pandora apps when it froze on me, keypad and screen would glitch before freezing. I too pulled the battery out and restarted many times. I can tell that it's on, but the screen is completely dark. At first it would turn on, I would be able to do only a couple things then freeze then go dark and then not light back up. Until after awhile it simply stayed dark.
Yeah, that's the way it goes. I think it's a hardware failure. I'll head to a service repair this week when there's time. If you find a workaround please let me know
Offline  
Old 07-08-2009, 01:48 AM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2009
Location: Del Mar, CA
Model: Storm
PIN: N/A
Carrier: Verizon
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Definitely sounds like time to call for service. Often the carrier will permit an exchange in these circumstances.
__________________
Visit my blog about San Diego real estate and San Diego homes.
Offline  
Old 07-11-2009, 09:39 AM   #9 (permalink)
Thumbs Must Hurt
 
pirlok's Avatar
 
Join Date: Feb 2009
Location: Romania
Model: 9500
OS: 4.7.0.181
PIN: N/A
Carrier: Orange
Posts: 135
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Carmel Valley Homes Agent View Post
Definitely sounds like time to call for service. Often the carrier will permit an exchange in these circumstances.
Like said I bought the cellphone from the web. It's in service now. It should be ready next week. I thought I did something wrong, but I read at CB that many users are experiencing the same issue without dropping it, without installing something new, or without taking the handheld for a swim. I dropped it 3-4 times, but several months ago, I upgraded and it worked well, and I didn't drop it in the water. I don't think the screen is broken as it sometimes works (even if it works for 20 seconds), I think there is a problem with its connectors or something. I think there the dust, and oily hands (although I wipe it ~30 times/day with the cloth) cause the problem. I'll find out soon.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.