sorry I forgot to mention, Ive tried to transfer the data via the computer but I keep getting an error message. Ive been told by someone at T-mobile that the BB has a feature that I can import the BBM contacts. Is this true? ... how
From what I'm aware, you have to update your new pin and esn/meid in your BIS account (and resend your service books just in case) and your contacts will automatically be loaded into your Storm. I've switched blackberries quite a few times now and everytime my BBM contacts have followed when I do this. I don't know if this is carrier dependent or not though. Try updating your BIS account (either through a computer or your email settings application on your Storm).
Hmmm, try manually deleting your service books on your device and resending them from your BIS page.
What will this accomplish?
Follow BCollins' advice. The switch device wizard will do what you're looking for.
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold. [BES 5.0.3 / GroupWise 2012 HP2]
The OP wanted to transfer the BBM contacts, not the service books, and to do that there is two ways. 1. Switch Device Wizard or 2. Backup using the advanced feature and copying just the bbm part BUT doing it this way does not update all the users of your new pin.