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Old 07-22-2009, 10:02 PM   #1 (permalink)
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Question Blackberry Desktop Manager 5.0

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I have a storm 9530 and just upgraded to the Blackberry 5.0 Desktop manager and now it won't sync. I have not had a problem prior to the upgrade. Any sugggestions ??
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Old 07-22-2009, 10:19 PM   #2 (permalink)
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Do you have it properly configured?

Does DM see the BB and show the proper PIN?

Are you connected via a HUB or plugged directly into the PC?

Assuming that you sync to Outlook, what version do you have?
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Old 07-23-2009, 08:35 AM   #3 (permalink)
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I had the same issue. Had to uninstall, delete the left over folders on the hard drive, then re-install. Worked just fine after that. Tech support inidcated that just running the 5.0 upgrade without first un-installing 4.7 had some known issues.
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Old 07-24-2009, 12:06 PM   #4 (permalink)
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What they said. I had an issues with the Roxio Media Manager. All I did was d/l the desktop manager with media, installed and all was fine. I did not need to unistall anything.
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Old 07-25-2009, 03:41 PM   #5 (permalink)
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I had trouble updating the DM at first, but once it was installed it seems to run flawless. Oh, great...I probably just jinxed myself!
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Old 08-15-2009, 02:52 PM   #6 (permalink)
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Default problem loading roxio MM after downloading 5.0

So i have a BB storm, i've had it for three months now and i've never had a problem with my media manager...until now..ive just updated to v 5.0..i open up the desktop manager but it won't let me open the media manager at all it says
"Image File " file::C:/Program Files/Common File/Roxio Shared/9.0/Common Resources/Shared/Generic/Images/About_RIM_Background.png" cannot be loaded..then it says Image File " file::C:/Program Files/Roxio/Media Manager 9/Resources/Default/Generic/Images/AboutMM.png" cannot load
and of course after that my windows error report pops up with Media Manager9 Module has encountered a problem and needs to close. I have not altered any of these files or anything since i installed the program, i have however since encountering this problem uninstalled and reinstalled the desktop manager with the same persisting problem.
Please help.
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Old 12-05-2009, 09:34 PM   #7 (permalink)
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Default Desktop Manager dims after connecting my Storm

I'm having a similar problem. After I installed 5.0.1, every time I try to connect my Storm (9530). As soon as I enter my password, the DM screen dims. The PIN shows up (that it recognizes my BB) however I can't perform the backup function that I want to.

To answer Dubdub's questions, I'm connecting directly to my laptop and BB. The DM does recognize my BB and the associated PIN. I do not sync to Outlook.

I really appreciate any help that comes my way.

Little background (FWIW), about 3 days ago my BB DM shortcut disappeared and I couldn't find the BB .exe on my laptop. I then used Add/Remove programs and removed what BB app(s) it found. I then d/l'd the 5.0.1 files and installed them.
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