Originally Posted by TTsoldier
I need to call them to get it unlocked..
NO, not unlocked... use the correct terminology so they will understand what you need.
You need to ask (politely) that Verizon "release" the PIN from their account or their system. The other person never did this. Tell them you bought the device used and need to use it on another carrier. If they say you can't use the device on another system, just be polite and say please... you are moving to another country and need it released.
Be polite, I say again, they don't have to do it for you, but they will. Otherwise the previous owner may need to call and make the request.
AND, this has nothing to do with the MEP code error... I don't know what you do about that. I thought maybe you had some odd pre-production device, but it seems not.