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Old 10-29-2009, 01:51 AM   #1 (permalink)
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Default Problem charging battery for storm 9530

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I can't get my battery to charge in my storm. I purchased a new battery yesterday, b/c I thought that was the problem but now that battery is dead. and cannot get it charged with my usb, bb car charger or bb wall charger... Tis ever happen to anyone? In the car the lighting bolt stays on for 20 seconds then goes out.... Don't know what's happening but I suspect it may be the phone??? Help
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Old 10-29-2009, 02:38 AM   #2 (permalink)
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Quote:
Originally Posted by kellymack View Post
I can't get my battery to charge in my storm. I purchased a new battery yesterday, b/c I thought that was the problem but now that battery is dead. and cannot get it charged with my usb, bb car charger or bb wall charger... Tis ever happen to anyone? In the car the lighting bolt stays on for 20 seconds then goes out.... Don't know what's happening but I suspect it may be the phone??? Help
Have you tried a different charger? OEM one plugged into the wall?

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Old 10-29-2009, 11:00 AM   #3 (permalink)
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thanks for the advice. I don't think it is the cables, When I took it down to the store the same problem occurred with a different charger... it must be time to get a new phone???
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Old 10-29-2009, 04:28 PM   #4 (permalink)
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Default strom dead after new os

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Originally Posted by kellymack View Post
thanks for the advice. I don't think it is the cables, When I took it down to the store the same problem occurred with a different charger... it must be time to get a new phone???
I updated the OS on Monday and the battery seemed to die quickly. After several battery pulls it was ok. This morning I checked email and then shut of the phone for class 9-noon. After noon, the phone won't come on. Tried the charger and the red light went out after 20 seconds>

Anybody with the same or similar problem?
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Old 10-30-2009, 01:10 PM   #5 (permalink)
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If you're having battery problems - call Verizon.

It takes a while - but I got through to tier 2 support at RIM and they are very interested to hear these stories as mine was the "first" they'd heard of. They want me to do a wipe/reload of the OS w/o any 3rd party apps to see if it fixes the battery drain on my phone. I went from using almost nothing of the battery to being really drained with little use. Last night - while it was turned off - my battery dropped from 100% to 65%.

As I said, call them to report it - the only way it'll get fixed is with them knowing about it.

2 other people at work upgraded and have had battery problems since - so it isn't just "you"... and don't replace your battery - the problem isn't hardware.
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