Hi, my blackberry storm has just developed a major bug by automatically making calls without me touching any buttons. When the phone is unlocked the contact list will just come up and automatically call the first person in the list. I then obviously hit the red button to cancel but it happens again after a few seconds again and again.

Ive done a battery pull, handset wipe and restored the software to a previous version and no luck.

Please help as i cant use the phone with this bug popping up all the time.

When you say "restored the software to a previous version," are you referring to the OS? And when you re-install the OS, are you then restoring a backup of data and applications?

I upgraded about a week ago to 4.7.0.181 and once this problem appeared today i downgraded to version 4.7.0.173 and still the problem is there. Not sure if this means the OS and if im restoring the backup data and applications?

Would appreciate any advice of what i could try to sort the problem.

Okay... have you recently added or upgraded a third-party application? Once you install the OS, are you then restoring your contacts, calendar entries, notes, etc.? In other words, once you are finished installing the OS, are your contacts, calendar entries, etc. on the phone or are you manually entering your data and adding applications one by one again?

My thinking is that either something has gotten corrupted in permissions/data or you have recently installed or upgraded a third-party application that is having trouble. Then, when you restore your data after installing the OS, you are restoring the problem back onto the phone.

If you have the time and are so inclined, do the following:

1. Backup your phone using the Desktop Manager.
2. Install the latest OS (check first to make sure there are no reported problems that you want to avoid) but make sure you do not restore anything to the phone, including data and third-party applications. In other words, install the OS, but do not let Desktop Manager restore your data or your third-party applications.
3. One by one, selectively install your data first and make sure everything is working right.
4. Lastly, you will need to install your applications one by one at this point. I would install them via the phone instead of via Desktop Manager, but that's your call. Either way, make sure to install an application and test the phone to make sure it is working as expected.

This could take a while depending on how many third-party applications you have, but if the result is you determine what is causing the problem, then it would be worth it in my opinion. Plus, since you should make a full backup before you begin this, if anything goes horribly wrong, you still have all your data safely backed up that you can access if need be.

Additionally, since I don't use the 9500 series devices, I have no experience with them or their issues. So, you should browse the forums to make sure this isn't being reported by someone else to see if there is possibly a less drastic solution.

Thanks Ian,

Since i posted the question i upgraded to the newest OS again as downgrading did not work but as you said i unselected all the applications and only selected the minimal update and it did the same thing as soon as it came on but its been nearly an hour now and its not done it so im truly baffled!

I been searching around the net and forums and i can only find two people who have had the same problem and none have had their question answered.

Someone has said it could be the call button getting stuck and thats why its going straight to the contacts list but ive checked it and it clicks just fine.

Appreciate the help.

No problem. I hope everything gets sorted out.

Before you go any further, try taking the battery out with the phone on, let it sit for 30 seconds or so, and then put the battery back in. Once the phone comes up, see if it tries to dial out again or not. Doing this is more for curiosity than anything else.

I'm still curious if you restored some settings that might be causing problems, although it sounds like it stopped trying to dial out at this point? Good move not installing third-party apps, though. An application might not be the issue, but it helps to narrow down the causes.