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Old 11-06-2009, 11:12 AM   #1 (permalink)
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Default Strange message on Storm1

Please Login to Remove!

Everytime I turn ON the phone a message pops up on screen sayin:

Uncaught exeption: java.lang.NullPo interExeption

Anyone knows wut its mean, and the call log only showing missed calls, no received or dialed, browser isn't workin too, I cant even upgrade the OS.

Please help.

Blackberry 9530
v4.0.0.75 (platform 4.0.0.94)
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Old 11-06-2009, 11:14 AM   #2 (permalink)
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Welcome to the forums.

Have you tried a battery pull?

Why can't you upgrade your OS?
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Old 11-06-2009, 11:17 AM   #3 (permalink)
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Yeah already did that, evrytime I try 2 upgrade, I got this message sayin there's no BB device sofware for the BB desktop software.
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Old 11-06-2009, 11:19 AM   #4 (permalink)
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Have you removed the vendor.xml file?
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Old 11-06-2009, 11:26 AM   #5 (permalink)
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yeah I remove it, and disabled the automatic update in the DM...

FYI my cell was encrypted by Vorizon network and I unloacked it later..
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Old 11-06-2009, 11:27 AM   #6 (permalink)
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isn't it a restore factory settings like in windows mobile???
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Old 11-06-2009, 11:32 AM   #7 (permalink)
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There is but make sure you have a backup prior to doing it.

Follow these steps to the letter. Don't use DM, use Loader.exe.

Latest OS: 9530 5.0.0.508/5.0.0.328 (Multilanguage)
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 11-06-2009, 12:00 PM   #8 (permalink)
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I think I knew where the problem is...

its application loader, it needs update, how can I do that???
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Old 11-06-2009, 12:10 PM   #9 (permalink)
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What do you mean Application Loader needs updated? That's not on the device, that's in Desktop Manager.

Have you even tried the steps I've posted above?
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Old 11-06-2009, 12:23 PM   #10 (permalink)
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Yeah I did wut u said exactly, whenever I start the loader, it stops and give me a message sayin there's no Device software for the desktp software...

Thanks a lot man for ur time...
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Old 11-06-2009, 12:26 PM   #11 (permalink)
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You've downloaded the OS to your PC, correct?

You've double clicked on the exe to install it to your PC, correct?

You've removed the vendor.xml file, correct?

You've double clicked on Loader.exe, correct?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 11-06-2009, 12:30 PM   #12 (permalink)
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in the exact order...
I feel like I wana smash the phone into the wall....
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Old 11-06-2009, 12:37 PM   #13 (permalink)
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Something's missing.

You have the 9530 correct? Not the 9500?

Who is your carrier?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 11-09-2009, 01:33 PM   #14 (permalink)
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I got the same message when I did my upgrade. I don't know if it will help, since I am a Verizon user, and used the upgrade link directly from RIM, but I got the same message in the final stages of my upgrade. The technician that helped me had me do a security wipe. BE SURE TO DO A BACK-UP BECAUSE THE WIPE TAKES CONTACTS, LOGS, APPS, ETC...OUT OF THE PHONE.
Here are the steps for the wipe:

Go to Options>Security Options>Security Wipe. "E-mails, Contacts, etc." is selected by default, but you should check the box for "User Installed Apps" as well. After those two are checked, click on Wipe.
After that, you will have to reload using the DM.
After you reload using DM, you will have to resend your service books and what not since you have essentially taken everything out of the phone.

Hope it helps.
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