01-05-2010, 11:48 AM
Join Date: Jul 2005
Location: Florida Panhandle
Carrier: T-Mobile USA
Post Thanks: 15
Thanked 500 Times in 487 Posts
For what it's worth, a guy in the office is having the problem with his Storm. I don't know if it is Storm I or II, or what OS. But it is BIS email. And a hard reset seems to correct it.
The long story is I had sent him a URL for a news alert from my blackberry. Just the link, nothing else in the body of the message. When I saw him later and asked about it, he told me he isn't able to open any links I send him. I took a look. It seems I'm the only one who sends him links, so I didn't think it is me. But, yeah, he could not click on the link. There is no menu item for get link, or anything like that. I assume the technique is that the user should be able to "click" the link.
Today I told him I had searched around and found one person who also had the problem but I hadn't found a solution. He then told me it is working now, so I took a look again. Same email that we looked at before, but now he touches the link and it highlights, and he can tap it and it opens.
I asked if he done anything, a battery pull or what, since before. He said he is using quickpull, so a reset via quickpull seems to be the likely candidate for the difference between yesterday and today. Unless it is some software bug that comes and goes independent of a reset. We'll see.