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Old 11-13-2009, 10:09 PM   #1 (permalink)
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Default Storm2 screen lock up

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Had S2 for a couple of days. Upgraded from S1. Only non-out of the box software is BBM 5 and the new QL for S2.

At least 5 times today the screen just stopped responding. Press and no click. Almost like the screen was stuck in the down position.

Battery pull resolves the issue.

I have not seen the reported on the forums. Could this be a defective unit?
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Old 11-13-2009, 10:40 PM   #2 (permalink)
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Is it mostly in the bottom corners of the screen (like the "send" and "end call" buttons), or does the entire screen stop clicking?
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Old 11-13-2009, 10:45 PM   #3 (permalink)
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Wirelessly posted

Whole screen
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Old 11-13-2009, 11:09 PM   #4 (permalink)
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Hmm... I've had my hands on 4 new S2s in the last week and a half. #1, my wife's, works perfectly. #2, my first one, had problems with the bottom buttons. #3, which was an exchange for #2, worked flawlessly, but would NOT activate. #4 (an exchange for #3), is somewhere in between...

I haven't seen any problems where the screen locked out completely. You might want to exchange it - even if it works tolerably now, you don't know what kind of problems you might run into down the line.

IMO, a top of the line BB should not have those kinds of niggling defects.
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Old 01-25-2010, 01:11 PM   #5 (permalink)
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Default Blackberry 9520 screen locking up - DEAD SIMPLE FIX

Folks, I'm one of the lackies that fixes this fault (screens and/or bottom row of buttons locks seemingly at random, often can't answer or end calls). It's not a FAULT - just a very minor adjustment you can do right at home (and it doesn't void your warranty - it's not even slightly naughty...)

Here's how we do it. Save yourself the 2 week wait, and save us the work...

Take the back off your Storm 2. Below the battery you'll see a small Allan Key screw (a hexagonal indented head) on each side. The one on the right is covered with a little white label - DON'T TOUCH THAT (it'll void your warranty).

But get a small (1mm) Allan Key or a really small jeweller's screwdriver that just fits into the hexagonal hole, and give it a HALF A TURN anti-clockwise. Now you're FIXED.

The problem, for those that are interested, is that those screws hold the touchscreen in place and, if overtightened (as are many of the handsets assembled in either Mexico or Hungary), they stop the little screen-lock actuators from sliding back and forth smoothly, so they often get stuck. Loosening that screw allows them to work without resistance, so the screen no longer locks by mistake. Easy, huh?
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Old 01-25-2010, 01:13 PM   #6 (permalink)
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A better fix is load .428 and it fixes this issue. I'd do that before going after your new baby with a screw driver.
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Old 01-25-2010, 01:19 PM   #7 (permalink)
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When my screen is locked I push the top left button to unlock it. I found that the lock button is pushed accidently when I carry my 9550 in a case. I tried a battery pull at first but started thinking about and realized that I was locking up the screen and therefore I could unlock it with the button.

Try it. By the way the screen lock "feature" is designed in.
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Old 01-25-2010, 01:20 PM   #8 (permalink)
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Yes, software update is a definite fix for this issue.
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