Originally Posted by Ragrots
Try going to a different Verizon store. I have found that it's usually the person you're dealing with that's the problem, not Verizon policy. If you end up talking to a rep on a power trip you won't get anywhere...
After raising all the levels of hell on the phone with national Verizon customer service, and arguing about how ridiculous it is that they will not replace a phone, one guy in technical support called the local store here, and the assistant manager told him to have me come in and they would swap out the phone. While I was in the store, I got a very lengthy discussion about how I'm the first person to have this problem, and if other people aren't reporting it, and they cannot see it, that its the reason why they did not want to replace it. Come to find out, the guy I dealt with yesterday was the store manager.
I live in Lake Charles, which is a small city compared to others. There is only one Verizon store, so that leaves me with either driver to Beaumont (an hour drive to the West) or Lafayette (an hour drive to the East). I should not have to do that. That is kind of like when you buy an iPhone from AT&T, and you have a problem with it, you have to go to an Apple store. After you walk out of the store with that phone, that is it. You're on Apple after that. And here, being this is Louisiana, the only Apple stores we have are in Baton Rouge (3 hours to the East) or Houston (2 hours to the West).
Any way, I am happy now that I finally got my issue resolved but it leaves me wondering should I really have left AT&T for Verizon when AT&T would have dealt with this issue almost instantly.