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Old 12-02-2009, 10:33 PM   #1 (permalink)
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Question Periodically unable to press any bottom keys

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Do any of you have this problem?

I don't know what you officially call the keys along the bottom of the screen - the answer, hangup, menu and escape button.

Periodically, I go to click one of these and I get no response. The screen doesn't click down. It's like the screen is locked. If I wait a second, I can usually get through (click it).

I'm not pressing the screen with my other finger(s). I waited to see if this was just a fluke but it's been happening since I got the device several weeks ago. Roughly once a day.

Anyone share this?
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Old 12-02-2009, 11:21 PM   #2 (permalink)
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Are you saying that they work correctly sometimes and then not other times, or they do not work all the time?
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Old 12-02-2009, 11:33 PM   #3 (permalink)
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Quote:
Originally Posted by new memberr View Post
Are you saying that they work correctly sometimes and then not other times, or they do not work all the time?
They work most of the time. Just sometimes I'll be going from something on the main part of the screen and get no response on the edge buttons.
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Old 12-03-2009, 09:03 AM   #4 (permalink)
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same problem here, but it gets better after i pull out my screen protector

i thought that's becoz of my sweaty finger before i know that lots of people having same problem
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Old 12-03-2009, 09:35 AM   #5 (permalink)
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A solution posted by BBA on CB:

Quote:
Originally Posted by BBA
I don't know if you sometimes have this problem but my BlackBerry Storm2's screen sometimes locks up and I have to click/press it very hard to get a response. But when I have to press it that hard, it does not react to my click and just closes the open screen.

Now after a lot of trying I found out a cure:

1. When your screen is locked up, unlock the device from the keylock with the top left button

2. Try to go to the Main Screen (Home Screen)

3. Now, swipe with a slight push your Thumb/Finger between these two buttons until you hear a lot of clicking.


4. The screen should now be un-locked-up.

This has worked for me every time the screen locked up. Let me know if it works for you aswell!
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Old 12-03-2009, 10:52 AM   #6 (permalink)
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Default I have had this problem too..........

I had a similar problem yesterday afternoon. I had my phone on vibrate and a call came in. When I went to answer it by pressing on the screen SEND button, it wouldn't click down to answer the call. I then tried to press on the hard SEND button, and nothing happened. I couldn't answer the call so it eventually went to voice mail.

I'll have to try pressing the top left button next time if this happens again!
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Old 12-04-2009, 01:59 AM   #7 (permalink)
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My lock up doesn't last as long as what you guys are reporting. I can usually lift off the screen, wait a couple seconds and try again then it works.

In any case, it sounds like a hardware glitch in the system. I hope RIM can figure out a software fix!
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