Originally Posted by PaulQ
Thanks guys! I really appreciate all of the info. Educational.
I'm not sure I know the difference between a soft reset and pulling the battery. I have a program that offers the option to "Reset" the system. I causes a dialogue box that asks if I want to "Reboot now"... then goes through the long boot up procedure with the progress bar.
With qwerty devices, alt-caps-delete will reboot the device. Sometimes a reboot will set things right, but removing the battery is the certain to fix most things most of the time.
My understanding of the reset applications is that they trigger the process the blackberry goes through during an application install, when you get the message telling you the blackberry must restart in order to complete the installation. Hopefully someone will correct me on that if I'm wrong.
Bottom line, the hard reset -- removing the battery -- is the first troubleshooting step after reading the manual.