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Old 12-16-2009, 03:52 PM   #1 (permalink)
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Default "CONGESTION" error when calling on STORM 2 on ATT

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SO i purchased the Storm 2 9550 from Best Buy (Verizon branded) and unlocked it. It tests as unlocked. When I put my Sim in it (my SIM is an active ATT account w/ Blackberry personal and Blackberry Data) and tried to dial- I received an error saying CONGESTION. I have seen this error on my BOLD 9000 a few times before- particularly when I didnt have 3g and was cruising EDGE. At first the phone said activation required and didnt show ATT (except for in the connection manager it showed ATT w green check). I followed the instructions from the UNLOCKED STORM ON ATT Thread and got email working. I also got rid of the activation required topper and put my number in as the phones number. I show that I am connected to ATT and I have the phone set on 2G. It shows ATT on top. I have full uppercase EDGE with 4 bars. I receive emails, and I can send and receive texts. But any call attempt yeilds CONGESTION still. I called ATT and their so-called specialists act as though CONGESTION isnt even one of their error messages even though I have seen it before. Yesterdays attempt with an ATT specialist was this: She sent a forced update to the phone, and I turned it on and VIOLA- made a call. ONE CALL. JUST ONE. Then everything went back to CONGESTION. I HATE CONGESTION.
IS there anyone out there that knows how to fix this?
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Old 12-19-2009, 01:08 PM   #2 (permalink)
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A few others have been experiencing this issue on T-Mobile with the Storm 2. I have owned two Storm 2 devices, both the 9550 and the 9520, and have not experienced any calling issues on either of them.

In the phone dialer you have changed the settings so that the phone number shown at the top is your own as you have stated. What format though? It should be "1 xxx xxx xxxx" so make sure you have it fully set.
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Old 01-17-2010, 10:37 AM   #3 (permalink)
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Unhappy "Congestion!" message

I too have had the exact same issue with my recently unlocked storm 9530. When I go to make a call I shortly receive a "congestion!" message followed by a busy tone. I however do receive and send text without a problem. I've had my carrier (ATT) update my sim card and even placed it back into my old phone to see if it could send a receive calls,it did. I've searched other forums but apparently its not that common of a problem. I've explored all the "phone options" as well. I'm wondering if there is a setting that I need to adjust still. Any help would be greatly appreciated!
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Old 01-20-2010, 11:52 AM   #4 (permalink)
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it seems to be an os error, I upgraded to the leaked.428 and everything works fine except i cant receive or send pics other than in email
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Old 02-17-2010, 02:46 PM   #5 (permalink)
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just curious as to if anyone has found what the problem is and how to fix it, I have the same situation. and THank you
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Old 02-21-2010, 10:07 PM   #6 (permalink)
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I've scoured the net and the only current solution I've found is by downgrading to the 4.0 series of OS's. It seems that if I install any of the newer OS's, it is met with the 'congestion' message. I have a Storm 9530 and am still wanting to use the latest tech. Any help would be great
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Old 03-16-2010, 09:48 PM   #7 (permalink)
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Default storm 9550 congestion

I am experiencing the same congestion error on my unlocked storm 9550 with att. Can send and receive text messages fine but can not call, we do not have a data plan. I have seen threads saying you do need data and some saying you don't...not sure what to do. Does anyone have a 9550 on att without a data plan that is working and if so can you share any details?

ATT gave us a new sim, network mode is set at GSM/UMTS, have turned off and on the mobile network and did the battery pull many times.
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Old 03-24-2010, 08:47 PM   #8 (permalink)
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Quote:
Originally Posted by jim_z View Post
I am experiencing the same congestion error on my unlocked storm 9550 with att. Can send and receive text messages fine but can not call, we do not have a data plan. I have seen threads saying you do need data and some saying you don't...not sure what to do. Does anyone have a 9550 on att without a data plan that is working and if so can you share any details?

ATT gave us a new sim, network mode is set at GSM/UMTS, have turned off and on the mobile network and did the battery pull many times.
problem solved, downloaded the latest os and everything works fine...
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Old 03-25-2010, 09:45 AM   #9 (permalink)
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Default AT&T Connection Error & Activation Required

I was getting this error until I found these settings and set thiem.

Options
Mobile Network
Network Selection Mode -> automatic
Network Technology -> gsm/umts
Network Mode -> 3g & 2g


Storm 9530
5.0.0.328
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