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Old 12-24-2009, 01:57 PM   #1 (permalink)
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I have a Storm 9550 from Verizon unlocked for Rogers. When I got the phone I went to manage connections and there was no wifi? I thought it may be a OS issue so I updated and there was no change. Then I wiped and have run into issue reloading or updated the OS. I get the 507 error message. I tried all the "nuked" methods but when I go to put the new OS on it says it is an older version than what I have. Should it say that if it's wiped? Then I get a message that says the OS is not compatible with my unit? Any suggestions would be great...thx!
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Old 12-24-2009, 03:21 PM   #2 (permalink)
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Are you sure its a 9550, and not a 9530 (as stated in your profile?)
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Old 12-24-2009, 03:45 PM   #3 (permalink)
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Yes...I am upgrading to the 9550 and trying to get it set up like the 9530. I haven't changed my profile yet...
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Old 12-24-2009, 04:32 PM   #4 (permalink)
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Ok, the fact there was no wi-fi, suggests it isn't a 9550.
What version Os is currently installed, and which Os are you trying to load.
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Old 12-24-2009, 05:34 PM   #5 (permalink)
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There in lies the issue. I wiped it without actually knowing what OS was on it. Now when I try to update it says the OS is an older version...but its wiped?
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Old 12-24-2009, 05:52 PM   #6 (permalink)
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So, its still showing 507 error?
i.e. it doesnt boot up with an OS on it.
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Old 12-24-2009, 07:30 PM   #7 (permalink)
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Yes it has a white screen and 507 error.
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Old 12-24-2009, 07:32 PM   #8 (permalink)
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and no it won't boot up? I did all the same steps I did with the 9530 but it seems nuked or something? I tried all the un-nuking steps too...
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Old 12-24-2009, 07:39 PM   #9 (permalink)
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What i would suggest is using BBSAK and wiping the phone again. With the OS installed on your PC, make sure the vendor.xml is deleted and load the OS via BBSAK.
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Old 12-24-2009, 11:27 PM   #10 (permalink)
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I just tried BBSAK and got the same message as with JML CMNDER. The message says "This system software is not designed for the connected device [A:0x00000043]" I'm trying to load 5.0.0.320 platform 4.2.0.124. I tried 287 as well and got the same message?
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Old 12-24-2009, 11:39 PM   #11 (permalink)
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I also tried the DM load and got this message "A fatal error has occurred while updating your device's software. Please try again".
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Old 12-24-2009, 11:40 PM   #12 (permalink)
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Billy, please remove the battery on the device and look ON the white sticker underneath... what is the model number stated there?

Post it here.

Now, what is the EXACT file name of the OS you have downloaded and installed to your PC?

The full *.exe filename, please post it here:
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Old 12-25-2009, 10:24 AM   #13 (permalink)
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There isn't a model number on the sticker just PRD-17740 and ASY-23768?
I think the exe is 2729C5D9.pf. Is that right? If not how do I find the exe file name?

Thx!
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Old 12-25-2009, 03:18 PM   #14 (permalink)
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The .exe file name, is the name of the file. What it saved it as.
my_cv.doc, final countdown.mp3 etc.
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Old 12-25-2009, 09:38 PM   #15 (permalink)
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The file is 320923478/9550-5.0.0.428.exe. Is that right?

Thx!
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Old 12-25-2009, 10:56 PM   #16 (permalink)
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Quote:
Originally Posted by Billyrock View Post
I also tried the DM load and got this message "A fatal error has occurred while updating your device's software. Please try again".
That error normally means that you need to try a different REAR USB port. No USB hubs or front PC ports.
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Old 12-25-2009, 11:49 PM   #17 (permalink)
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Thanks JS...I tried a different REAR USB port and got this message "The system software is not designed for the connected device [A:0x00000043]" again?
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Old 12-26-2009, 07:03 AM   #18 (permalink)
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Where did you download the OS from?
Try downloading it from the stickied thread in THIS forum.
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Old 12-26-2009, 09:35 AM   #19 (permalink)
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I downloaded it from Rapidshare.
Ok I have the file from this site. Should I remove the vendor.xml before installing it?
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Old 12-26-2009, 09:59 AM   #20 (permalink)
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yes
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