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Old 01-08-2010, 02:08 PM   #1 (permalink)
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Default Problem Syncing with Desktop Manager

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I have searched the forums, and the few solutions I have found, don't seem to work for me. I'm hoping one of your brilliant minds can help me through this.

At my previous employer, I was on a BES with my blackberry. Recently left for a new job, and old employer lets me keep BlackBerry storm. New employer does not have a bes.

Took my storm wiped the handheld, got it unlocked by verizon and now have it running on T-Mobile. Everything is working fine, except...

I can't sync using desktop manager. I'm running v. 5.1.0.28. When I start desktop manager, it tells me I need to configure my synchronization settings. At the next step, I can select any device application (calendar, memopad, address book, etc). On the next step, I select Outlook (which is what I want to sync with), and the next step I select two way sync. When I go to select my outlook profile, there is no profile there. I have two profiles, but only need to sync to one. However, it's blank. If I click next from there I get a runtime error with a message "Options value is unacceptable. Please check option properties."

I have downloaded and installed a fresh copy of desktop manager. I have deleted the intellisync file. I have also tried to create a new profile in outlook. None of that has worked.

Ideas?
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Old 01-14-2010, 09:43 AM   #2 (permalink)
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I have finally solved the issue, and thought I would circle back and post my fix in case anyone has a similar problem.

After reinstalling several versions of desktop manager, I concluded it was an Outlook problem. I uninstalled, then re-installed outlook. I also created new outlook data files. Once all that was done, desktop manager found my profiles and allowed me to sync.

Everything is working fine now (knock on wood).

Moderator can close this thread. Thanks.
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Old 01-14-2010, 09:49 AM   #3 (permalink)
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Another possible problem is the IT Policy. Did you remove it? Read the FAQ for how to do it. Wiping won't remove it.
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