BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-13-2010, 12:01 PM   #1 (permalink)
New Member
 
Join Date: Sep 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Contacts Sync issues ... corrupt Contacts List

Please Login to Remove!

So I made the mistake of selecting "sync with web email" or whatever the box said under my email settings. (I still had Gmail Sync turned on...). Now my contacts list on my webmail and handheld are corrupt. MANY multiple entries and many missing. I think some entries overwrote others.

I turned off all sync options.

Fixed my contacts list in GMail.

If I turn sync back on, will my handheld overwrite my web?
Can I clean off my handheld to force the web to overwrite the handheld?

Thanks....
Offline  
Old 01-13-2010, 06:16 PM   #2 (permalink)
Thumbs Must Hurt
 
the maddman's Avatar
 
Join Date: Jul 2007
Location: California
Model: 9930
OS: 7.0.0.374
PIN: 3312e4fc
Carrier: Verizon
Posts: 96
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Step 1: Get Blackberry Desktop Manager and back up your phone.

Now, as long as you are not on a BES server, in Desktop Manager, click on "Backup and Restore" and then click the advanced button. In the Device databases column, you can select your address book and hit "Clear."

Once your address book is blank, you can try turning on wireless sync again and see how it works, and if anything goes bad, just restore your backup.

Let me know if that works for you.
Offline  
Old 04-08-2010, 02:03 PM   #3 (permalink)
Thumbs Must Hurt
 
Smacca's Avatar
 
Join Date: Jun 2007
Model: Q10
PIN: N/A
Carrier: O2 Ireland
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've been having the same issue. I've now turned off the Gmail sync option, and synced again with Outlook, but some of my contacts are missing, and some are corrupted. For example, people have been attributed company names and phone numbers that come from another contact's entry. To make matters worse, I've been blithely adding to the contacts over the past few weeks -- so I'm reluctant to delete all my contacts, go to and old back-up file and rerstore them from that, because it would mean losing all the contacts I've entered over the past few weeks.

Any ideas about how I could un-corrupt my contacts, restore the missing ones, and still keep the new ones?
Offline  
Old 04-09-2010, 05:52 AM   #4 (permalink)
Thumbs Must Hurt
 
BB-Tech support's Avatar
 
Join Date: Apr 2010
Location: Ontario
Model: 9790
PIN: N/A
Carrier: Rogers
Posts: 162
Post Thanks: 0
Thanked 8 Times in 8 Posts
Default

Quote:
Originally Posted by Smacca View Post
I've been having the same issue. I've now turned off the Gmail sync option, and synced again with Outlook, but some of my contacts are missing, and some are corrupted. For example, people have been attributed company names and phone numbers that come from another contact's entry. To make matters worse, I've been blithely adding to the contacts over the past few weeks -- so I'm reluctant to delete all my contacts, go to and old back-up file and rerstore them from that, because it would mean losing all the contacts I've entered over the past few weeks.

Any ideas about how I could un-corrupt my contacts, restore the missing ones, and still keep the new ones?
Gmail have a known issue to move or corrupt contacts

do following

Fix contacts in gmail
delete address book from device
log on ur BIS account
delete gmail from BIS
check service book for uremail[CMIME] and [CICAL]
if present after deleting gmail from bis delete thise two from service book
integrate same gmail again
enable wirelles sync on BIS for gmail
Wireless sync with gmail can be up to 4 hours



BlackBerry Tech support for North America
__________________
Someone who likes to help

Last edited by BB-Tech support : 04-09-2010 at 05:57 AM.
Offline  
Old 04-09-2010, 11:19 PM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by BB-Tech support View Post
Gmail have a known issue to move or corrupt contacts
"Gmail has..." would be correct.

Last edited by JSanders : 04-10-2010 at 12:33 AM.
Offline  
Old 04-21-2010, 02:51 PM   #6 (permalink)
Thumbs Must Hurt
 
lambdacoreaz's Avatar
 
Join Date: Apr 2006
Location: california
Model: 9530
OS: 4.7.0.xxx
PIN: 304AEE5F
Carrier: VZW
Posts: 190
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Awesome fix, this worked brilliantly, and gmail has the ability to remove/merge duplicate contacts...unfortunately I found that out after manually deleting over 600 contacts...

Good stuff
__________________
_theruined_

7105t>8320>9530 whats a curve?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.