There are two non-responsive lines on my phone. In landscape orientation, all buttons in the W line and and the O line are dead. Has anyone else experience this? What is the cause?

Has it gotten wet?

Did you drop it?

What have you done to resolve?

Never wet but I did drop it!

hmmmmmmm. Could be the problem.

What would you suggest I do with this?

Wirelessly posted

I have experienced this the past couple days while snowboarding. Has this been happening while out in the cold? If so, let it warm up a little and pull the battery.

I honestly think itz a permanent damage...at first the W line went, so I had problems using the keypad in landscape orientation but it was ok as I could always use the SureType...but now that the O line is dead, I have serious problems!

factory wipe?

Naw...wouldn't help! I've done that before even tho it wasn't for this purpose. I'm thinking I may have to replace the screen but I'm not sure if I may have damaged internal components...Geniuses I NEED your input...Thanks.

I also have dead spots on my screen in the same places - w, o, i, e & the sound notification section at the top of the screen. I was told to do battery pulls to fix the problem, but this only made things worse with more dead spots appearing. Seems to be a common problem with the Storm's touchscreen. You are certainly not alone!

does it still click when you press the dead areas? it would be the digitizer thats faulty not the screen, you can usually pick up replacements from ebay

Currently experiencing the dead spots too so i switched to suretype but my frustration is that when i go to the phone menu, am unable to dail 0 but when typing i am able to use the keys on the same spot. I don't think it's the cause of a faulty screen since the alphabets on that same spot work and the 0 digit doesn't. Someone help