hope someone can help me here i have a Storm 9500 on UK Vodafone and i am trying to wipe it using JL_commander I have tried several times to get it to connect but no joy and when i say several i mean about 20 time.
JL_Commander ask does this Blackberry lock with a password my doesn't lock with one but it does require a password to unlock it or access it in desktop manager so i indicated yes and put the password in and of i went but no joy after 15/20 attempts.
So i shut JLC down and restarted this time minus the password and tried another 15 times and still no joy. I have taken the battery out as per instruction there is a battery symbol on the screen with a redline through it
I have tried other commands such as resettofactory but i get a message Error: unable to open port, then it says command completed. to complete reset wipe handheld. I just can't seem to connect, JCL it says connecting then just goes back to the options screen
any suggestions as this phone is driving me mad with its faults and now as it wont even connect to JLC