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Old 02-21-2010, 02:20 AM   #1 (permalink)
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Default Can't receive data on wireless network on 9550

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Just as the title says, sometime in the last 12 hours my Storm quit receiving any data over wireless network. It does work fine over WiFi, and I can actually send emails over Verizon's network, but can't use browser or receive email, bbm or pin messages unless I connect to WiFi.

I consider myself pretty knowledgeable(but no expert) and have never had a issue with a blackberry device before now. I have tried everything I know to fix it. including removing the 5.0.0.451 OS, reinstalling the 5.0.0.320 OS and sending books which are never received unless I connect to WiFi. I plan to call Verizon tomorrow in hope of getting this resolved, but thought I would check to see if anyone had seen this before or had any advice to share that might fix it because I'm completely stumped.

Thanks in advance for any info.

Last edited by CMatthews : 02-21-2010 at 02:22 AM.
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Old 02-21-2010, 07:28 AM   #2 (permalink)
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Wirelessly posted (I'm mobile)

Same problem here although different device, and carrier. Just started yesterday. Data (bbm, email, browser) ONLY work when on wifi.
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Last edited by devnull : 02-21-2010 at 07:29 AM.
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Old 02-21-2010, 02:23 PM   #3 (permalink)
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Join Date: Apr 2007
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Still no luck for me, I can no longer connect to BIS, and have been on the phone with Verizon tech support for 2 hours. I'm missing several service books, they have turned it over to RIM and I'm awaiting a call back.
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Old 02-21-2010, 05:42 PM   #4 (permalink)
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Join Date: Apr 2007
Location: Texas
Model: 9800
OS: 6.0.0.141
PIN: ??????
Carrier: Verizon 9630, 9650, 9550/AT&T 9000, 9700, 9800
Posts: 54
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My data is up and running again, RIM's tier 2 support was able to fix it, he said their have been numerous users with the issue. The service books iPPP for BIBS[IPPP] and Blackberry Internet Browsing Service along with a few others were not making it to my device, he said they reset the backend and it fixed it.
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