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Old 02-27-2010, 08:50 PM   #1 (permalink)
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Question Email trouble: Pulling the hair out of my head! Can't find how to change settings!

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OK, I have my own domain name and my own email account using that domain. I had my email all set up with my Blackberry Storm2, but then it was stolen. DOH!!

I have my new Storm2 and was able to restore it this morning. Yeah!!!

Problem is, my email password is now different (had to change it while on vacation overseas) and I cannot find ANYWHERE how to change the password on the Blackberry. I have spent the last two hours looking all over every damned place on this Storm2 and am ready to smash it with a hammer.

Again, this is not Blackberry email. It's my own email address using my own domain. Not Gmail. Not Yahoo. No idea if this makes a difference, but I cannot find the place to make changes to email settings like passwords, usernames, etc.

HELP!

Last edited by Matt_Stevens : 02-27-2010 at 08:51 PM.
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Old 02-27-2010, 08:51 PM   #2 (permalink)
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Log in here: https://bis.na.blackberry.com/html?brand=vzw&locale=en

Then change the password to the appropriate account.
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Old 02-27-2010, 08:53 PM   #3 (permalink)
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This doesn't apply to me. I am not using Blackberry email. It's my own domain, 1783pictures.com.

Or am I wrong here? I thought this is not applicable because I never set up a Blackberry email account and have no need to.
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Old 02-27-2010, 08:54 PM   #4 (permalink)
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Yes it does apply to you. That's not just for the @carrier.blackberry.net address. It is for all addresses being pushed to your device.

I wouldn't have posted it if it didn't apply to you.
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Old 02-27-2010, 08:56 PM   #5 (permalink)
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OK, first of all, no need to get touchy. Second, I was not aware of this. I am trying it now, thank you.
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Old 02-27-2010, 08:58 PM   #6 (permalink)
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Well, you come here looking for help, I offer you help and then you tell me the help I offered doesn't apply to you. Kind of makes me wonder why I even bothered to volunteer my time to help you to begin with.

You're right, I am not in the best of moods right now, so I thought coming here to help others would change that. Guess not. Anyway, I'll stop posting now.

Hope you get your issue resolved and have a great night.
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Old 02-27-2010, 09:00 PM   #7 (permalink)
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As I said, I was not aware that it pertained to me. It looked like a Blackberry email issue. So if you are in a bad mood, no need to take it out on me. I told you thank you for posting and that I was going to try it out. In no way am I looking to get in a stupid Net fight. That is for children.

UPDATE: Trying to create an account with no luck. It doesn't seem to work for me. I get this error...

"Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service."

Last edited by Matt_Stevens : 02-27-2010 at 09:03 PM.
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Old 02-28-2010, 05:37 AM   #8 (permalink)
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If you already have email pushed to your device, you have an account.
Therefore creating an account won't work.

Do it through the email setup icon on the phone.
Though it may still ask for username and password, which you may not know.
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Old 02-28-2010, 07:00 AM   #9 (permalink)
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MidnightDraven is correct. You already have an account, you need to know the account information. Go to you Email Settings icon on your device. If it doesn't work there, then you'd need to call Verizon.
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Old 02-28-2010, 09:03 AM   #10 (permalink)
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So it's working. I've no idea how I fixed it. Wish I knew the magic sequence of events, but it just started to work while I tinkered with it. Oh well. Can't complain about a Blackberry that works, so I will just smile and be happy.
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Old 02-28-2010, 09:06 AM   #11 (permalink)
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For anyone having this issue.

If you change your password to your email account, you MUST log into your BIS account and change the password there as well. Otherwise, BIS cannot access the account to push the mail to your device.
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 02-28-2010, 12:26 PM   #12 (permalink)
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Some BIS accounts are set up for access through the email client on the Blackberry only.
I cannot log into the BIS web site, I also get the message to use the handheld.
I dont know if Verizon can change this, but it really hasn't been needed for our devices.
If we had a password problem, we just call our VZW rep.
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