03-27-2010, 08:32 AM
Join Date: Sep 2008
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| | Desktop Manager 5.01.37 Install problem
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I just upgraded from an 8830 to a 9550 and so I downloaded the newest (5.01.37) Desktop Manager from Blackberry to my XP computer. I made the mistake of having 4.6 D M running when I attempted the 5.01 install, so at some point in the process a window popped up and told me to close down the D M version that was running so I could complete the install. When I closed down 4.6, the 5.01 installation closed out too, with a message indicating the install had been interrupted and to start the install over again. So I did, and early on in the install prep, the install closed down with the same message (install has been terminated, start over), and now I am caught up in some kind of a feedback loop where the install repeatedly gets to that point and terminates itself. I have removed the download file and re-downloaded it, I have removed all other Blackberry programs from my computer, and the install effort continues to terminate itself.
Does anyone have a clue to offer me in breaking out of this loop so I can complete the install?