This morning, RSA, now the Security Division of EMC, released a hotfix for the RSA SecurID app for the Storm2 Blackberry running the .607 OS. The new SecurID code can be downloaded directly to a user's Storm2 from RSA.com. (To connect, add /storm2hotfix to the base RSA URL.)
Storm2 users who are running the current version of the RSA SecurID standard app (v3.0.2) encountered a locked keyboard when they tried to run the SecurID app over some new RIM OS builds, notably including 126.96.36.1997. RSA developed a workaround for the problem, but as the RSA product manager, Phil Darringer, stressed when he announced the availability of the hotfix, this is a solution engineered and validated for the Storm2 community.
RSA, he said, will not support this hotfix on other Blackberry devices or on other than the specific RIM OS versions in which the keyboard problem was encountered. This special version of the SecurID app was developed to address a specific problem, in a particular mix of the BB models and RIM OS, in a timely manner, explained Darringer -- so it has not gone through the extensive testing against all RIM devices and all RIM OS varieties that is required for a major SecurID release.
"If customers need a single version that includes this fix that they can push out to all their users," Darringer told me, "we would recommend they wait for 3.5, scheduled for availability in June."
If a RSA SecurID site needs the rest of the BB hotfix kit (doc, release notes or .alx/.cod files to deploy the app through the BES server), Darringer added, the administrators will have to obtain this material directly from RSA Customer Support.
I pass the word along as a long-term consultant to RSA, an iPhone heretic who is surrounded by Crackberry addicts.
PS. As you apply the SecurID hotfix, make sure that "compatibilty mode" is still disabled for the SecurID app after the installation or upgrade. This was mentioned in RSA's v3.0.2 release notes as a known problem, but your action may still be required as you install the 3.0.4 hotfix.