BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-05-2010, 05:16 PM   #1 (permalink)
New Member
 
Join Date: May 2010
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation HELP with my new 9550! :[

Please Login to Remove!

When I originally bought my 9550 from Verizon, they loaded all my contacts from my previous phone. Ever since I set up my email on this phone, my contacts aren't being recognized anymore. My normal contact list is still there, but when I try and text, their name no longer shows up, just their numbers, and I can no longer search for any specific contact... The same thing happens when I try and search through my contacts to make a call. The list is there, but I can't search for anyone specific by typing the name in, and any incoming call just shows the number and what city the person is from. It's like the worst guessing game of the century haha.

If anyone knows how to fix this problem without me having to re-enter all my contacts, that'd be amazing. :]
Offline  
Old 05-05-2010, 05:29 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

First off, do a powered-on battery pull for a minute, replace and allow it to reboot.

If the Address Book still doesn't do the search, or appear in the SMS, check a few things.

There could be any one of three solutions... Try these:

1. Make sure you set your own country code at Phone dialer Screen > Options > Smart dialing.
Set your Country Code in this format: "+xx" where xx = your country code. Some countries have two or three digit Country Codes. Do not place the '+' in your contact's entry.
* In the US, set this Country Code as "+1", and place your local area code in the proper box (this normally the default setting in a new BB).

2. At the same location, change the National Number Length to the number of digits for your country (since some countries will have less than 10 as set as the default in the BB). Find out the total digits, minus the country code. Do not place the '+' in your contact's entry.
* For example, some countries have a total number to 8 (plus 3 for country code). You would enter "8".

3. You may have "Content Protection" set on your Address Book.
Look at Options > Security > General Settings. Scroll down to Content Protection > Include Address Book = NO.
*If you don't see this here, your device operating system handles this differently. Look at Options > Security > Encryption.
Offline  
Old 05-05-2010, 06:46 PM   #3 (permalink)
New Member
 
Join Date: May 2010
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

As soon as I rebooted, all my contacts disappeared. Where did they go!?!??! Hahaha. This is insane!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.