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Old 07-01-2010, 02:43 PM   #1 (permalink)
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I have a Storm connected to a BES with a third party app installed. The Storm has os 5 and the BES is on os 4.1.4.15

When the phone is on the BES, the app does not connect to the server. When it is not activated on the BES the app works fine. Does anyone know of a fix?

Thanks in advance.
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Old 07-01-2010, 02:47 PM   #2 (permalink)
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It sounds like the IT Policy is restricting the application. I would contact the BES Admin...
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Old 07-01-2010, 02:49 PM   #3 (permalink)
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thanks for the quick reply.

the only policy that is enabled in the default policy. There is nothing enabled and no restrictions.
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Old 07-01-2010, 06:08 PM   #4 (permalink)
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Quote:
Originally Posted by thebbuser View Post
thanks for the quick reply.

the only policy that is enabled in the default policy. There is nothing enabled and no restrictions.
The default policy could have been modified, or there is likely an application control policy in place which is restricting access to the app.
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Old 07-02-2010, 05:46 PM   #5 (permalink)
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i have check all policies and there are no restrictions.

Does the app need to be pushed from the BES in order to work correctly?
sorry for the question, just trying rule out all possibilities.

thanks
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Old 07-03-2010, 06:43 PM   #6 (permalink)
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Are you the BES Admin?
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Old 07-03-2010, 11:20 PM   #7 (permalink)
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Yes i am...and a noob at it too.

Sorry for the basic questions.
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Old 07-04-2010, 04:22 PM   #8 (permalink)
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What particular app are you working with?
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