i've just got a replacement for my faulty 9520 and i'm having trouble setting up my email. setup>email setup>then it only asks "i want to use a work email......" my email is a personal email and i'm sure before there was another option. can anyone help please

Wirelessly posted

You need a blackberry data plan. If you already have a blackberry data plan, then the problem is the service books have not been pushed to the device yet. ... Perhaps you haven't updated your BIS to the new device PIN etc.

I had the same problem on my 9520 from T-Mobile and have a data plan just email T-Mobile telling them the problem, they will send you an email with a link to update your service books, I did this and it was sorted, by the way I am with T-Mobile uk

Please update your profile to show the current device , if it is indeed a 9520.

Assuming that you have a BB data plan, make sure that you have registered the new IMEI and PIN with your BIS account and resend the service books as mentioned by aiharkness.

Where can I log into my BIS account? - BlackBerryFAQ

How do I resend my service books? - BlackBerryFAQ

Hi all, this is my first message actually, totally new to BB and to the forum as well, but well, i have a prepaid simlock free 8520 and today i noticed that i also had only the work email option...

So only to clarify what i read, if i have prepaid then i cannot get a BB data plan?

Thanks in advance and we read eachother around

1 what is your phone carrier?
2,call them and ask them to put the BB Data service on your sim card if they support prepaid bb service with Bis.
Posted via BlackBerryForums.com Mobile

Hi CoraCora, thanks for your fast answer ... i was having dinner and stuff so i was not aware that i already had an answer... well, my carrier is from a German supermarket that we also have in The Netherlands... but yes is a good idea to give them a ring tomorrow... maybe it helps...

Greetings...

Exactly it never hurt to try.
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Ollin, welcome to BBF. And it is considered bad forum manners to hijack another's thread, especially if you have a different device and different situation than the OP.

Well first of all thanks for the welcome and about the rest of your comment, is the very first time that someone tells me that, as the rule is usually to not make a new question but to read first, as i encounter the same situation than the OP (only the work email option), then i wanted to clarify if i understood correctly... i know you are the moderator here and i'm just new in this forum, but certainly not new to the internet or to the moderation in fora (i moderated for a long time in other kind of fora)... anyway... next time then...