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Old 11-13-2010, 09:58 PM   #1 (permalink)
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Default Can't set up my email?

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Last weekend, I got a unlocked Verizon BlackBerry 9530 Storm to use with AT&T.

I can't seem to set up my email? What am I doing wrong.

The manual says to click the Setup Wizard icon on the phone and when I do, the only option I see on the screen is:
. I want to use a work email account with a Blackberry Enterprise Server.

Then I tried the Blackberry Desktop Software to get it to work:
On the Enterprise Email tab, it says:
! Enterprise email services are currently unavailable
Your administrator has not added your mailbox to the BlackBerry Enterprise Server.


Isn't there suppose to be another option so I can use either "Outlook" or Gmail?
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Last edited by jack55 : 11-13-2010 at 09:59 PM.
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Old 11-14-2010, 05:53 AM   #2 (permalink)
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Default Re: Can't set up my email?

You need a blackberry data plan for starters.
Then look at the "how to get storm working on at&t/t-mobile" stickied thread.
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Old 11-14-2010, 10:12 AM   #3 (permalink)
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Default Re: Can't set up my email?

Quote:
Originally Posted by MidnightDraven View Post
You need a blackberry data plan for starters.
Then look at the "how to get storm working on at&t/t-mobile" stickied thread.
Is this gonna be another of AT&T's many "fees" they tack on your bill?
Would it be the data plan for the "Torch"? I'm on a data plan now...

I saw that "stickied" thread. Sounds like a lot of work just to add a phone.
Maybe I'll sell this one on craigslist and get a real working phone that AT&T sells...
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Old 11-14-2010, 12:12 PM   #4 (permalink)
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Default Re: Can't set up my email?

Its a Blackberry data plan. A data plan for blackberries.
I don't know how much it is over a standard data plan.

But yes, you will need it for any blackberry and AT&T will eventually add it to your plan for you, if you don't.

Indeed, I would suggest getting a blackberry AT&T support.
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Old 11-14-2010, 12:13 PM   #5 (permalink)
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Default Re: Can't set up my email?

Jack, assuming that you are going to use BES, then you need a BES data plan and then you need to have your company BES Admin activate your BB on the BES. We can't help with that.

To use it with personal email, you need a BIS account activated on your device and then you can use any of RIMs services including email. Since it says "Enterprise services not available" I am assuming that you do not have any BB data plan for that device.
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Old 11-15-2010, 09:20 PM   #6 (permalink)
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Default Re: Can't set up my email?

Quote:
Originally Posted by Dubdub View Post
Jack, assuming that you are going to use BES, then you need a BES data plan and then you need to have your company BES Admin activate your BB on the BES. We can't help with that.

To use it with personal email, you need a BIS account activated on your device and then you can use any of RIMs services including email. Since it says "Enterprise services not available" I am assuming that you do not have any BB data plan for that device.
OK, I have the BB data plan account.
Using the "Unlocked Storm on AT&T or T-Mobile" sticky
On:
8. On your Storm go to Option > Advanced Options > TCP/APN should say
APN: wap.cingular
Username:WAP@CINGULARGPRS.COM
Password: CINGULAR1


I'm on AT&T not cingular, so that can't be correct???

Mine currently says this:
8. On your Storm go to Option > Advanced Options > TCP/APN should say
APN Settings Enabled box is checked.
APN: emgsm.vzw3g.com
APN Authentication Enabled box is unchecked.
Username: is blank
Password: is blank


So, now what do I do.

I did go down to the main AT&T store today and they said any Verizon phone will not work with AT&T no matter what I do???
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Last edited by jack55 : 11-15-2010 at 09:34 PM.
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Old 11-15-2010, 10:45 PM   #7 (permalink)
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Default Re: Can't set up my email?

What the AT&T people told you is partially correct. A Verizon CDMA only device will not work on ATT. But the 9530, 9550, 9650, etc. will since they also have the North American GSM frequencies along with the CDMA set. You will only get EDGE on the GSM side, not 3G.

You have to substitute the AT&T data for what is there now, i.e. replace what is there with the AT&T information from the sticky.
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Old 11-16-2010, 12:02 AM   #8 (permalink)
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Default Re: Can't set up my email?

Quote:
Originally Posted by Dubdub View Post
What the AT&T people told you is partially correct. A Verizon CDMA only device will not work on ATT. But the 9530, 9550, 9650, etc. will since they also have the North American GSM frequencies along with the CDMA set. You will only get EDGE on the GSM side, not 3G.

You have to substitute the AT&T data for what is there now, i.e. replace what is there with the AT&T information from the sticky.
OK, got that, but what about my other question?

Using the "Unlocked Storm on AT&T or T-Mobile" sticky
On:
8. On your Storm go to Option > Advanced Options > TCP/APN should say
APN: wap.cingular
Username:WAP@CINGULARGPRS.COM
Password: CINGULAR1


I'm on AT&T not cingular, so that can't be correct???

Mine currently says this:
8. On your Storm go to Option > Advanced Options > TCP/APN should say
APN Settings Enabled box is checked.
APN: emgsm.vzw3g.com
APN Authentication Enabled box is unchecked.
Username: is blank
Password: is blank


So, now what do I do.
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Here is my BB 8320 faceplate install guide.
http://corvettec3.com/Blackberryfaceplate.htm
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Old 11-16-2010, 12:48 PM   #9 (permalink)
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Default Re: Can't set up my email?

Quote:
Originally Posted by jack55 View Post
OK, got that, but what about my other question?

Using the "Unlocked Storm on AT&T or T-Mobile" sticky
On:
8. On your Storm go to Option > Advanced Options > TCP/APN should say
APN: wap.cingular
Username:WAP@CINGULARGPRS.COM
Password: CINGULAR1


I'm on AT&T not cingular, so that can't be correct???

Mine currently says this:
8. On your Storm go to Option > Advanced Options > TCP/APN should say
APN Settings Enabled box is checked.
APN: emgsm.vzw3g.com
APN Authentication Enabled box is unchecked.
Username: is blank
Password: is blank


So, now what do I do.
Any help here?
I'm thinking of just selling this phone instead...
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http://corvettec3.com/Blackberryfaceplate.htm
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Old 11-16-2010, 02:46 PM   #10 (permalink)
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Default Re: Can't set up my email?

Quote:
Originally Posted by jack55 View Post
OK, got that, but what about my other question?

Using the "Unlocked Storm on AT&T or T-Mobile" sticky
On:
8. On your Storm go to Option > Advanced Options > TCP/APN should say
APN: wap.cingular
Username:WAP@CINGULARGPRS.COM
Password: CINGULAR1


I'm on AT&T not cingular, so that can't be correct???

Mine currently says this:
8. On your Storm go to Option > Advanced Options > TCP/APN should say
APN Settings Enabled box is checked.
APN: emgsm.vzw3g.com
APN Authentication Enabled box is unchecked.
Username: is blank
Password: is blank


So, now what do I do.
Jack, follow the directions EXACTLY as written.
The directions state the correct TCP/APN with the cingular address. The majority of ATT used to be Cingular. What you have currently entered is Verizon's APN and that won't work.

Follow the directions of the initial post exactly as written, it will work. I used the 9530 this way for a year.
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Old 11-16-2010, 03:18 PM   #11 (permalink)
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Default Re: Can't set up my email?

Quote:
Originally Posted by JSanders View Post
Jack, follow the directions EXACTLY as written.
The directions state the correct TCP/APN with the cingular address. The majority of ATT used to be Cingular. What you have currently entered is Verizon's APN and that won't work.

Follow the directions of the initial post exactly as written, it will work. I used the 9530 this way for a year.
OK, I'll try that.
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http://corvettec3.com/Blackberryfaceplate.htm
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Old 11-16-2010, 04:59 PM   #12 (permalink)
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Default Re: Can't set up my email?

I've done step A & C, but on B:

b) Install your current OS on your BlackBerry device to your PC.
My current OS is V5.0.0.328 and I can't find that one on the Blackberry site.
Does it have to be the exact same one?
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Old 11-16-2010, 05:13 PM   #13 (permalink)
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Default Re: Can't set up my email?

Yes and here:
Latest OS: 9530 5.0.0.508/5.0.0.328 (Multilanguage)

The second link "direct download" will download it.
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Old 11-16-2010, 05:18 PM   #14 (permalink)
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Default Re: Can't set up my email?

Quote:
Originally Posted by MidnightDraven View Post
Yes and here:
Latest OS: 9530 5.0.0.508/5.0.0.328 (Multilanguage)

The second link "direct download" will download it.
Hey thanks! How come I couldn't find it... I was searching too.
Well, I'll download that. Anywhere specific I should place it on my HD or just in my BB Storm Folder in documents?
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Old 11-16-2010, 05:22 PM   #15 (permalink)
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Default Re: Can't set up my email?

Doesn't matter, you have to install it anyway so where you chose to put the downloaded file doesn't matter.
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Old 11-16-2010, 06:21 PM   #16 (permalink)
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Default Re: Can't set up my email?

OK, it said:

2. On the PC, go to
C:\ProgramFiles\CommonFiles\ResearchInMotion\Share d\LoaderFiles\**your OS version**\Java
Create a new folder and name is ATT. Find the .cod named net_rim_bb_browser_daemon and move the cod to your new folder.

Mine reads different?
C:\ProgramFiles\CommonFiles\ResearchInMotion\Share d\Applications\MediaSyncMobile\For_6.0.0

It said:
Create a new folder and name is ATT. Find the .cod named net_rim_bb_browser_daemon and move the cod to your new folder.

So where do I add the folder? and where do I find that file:
net_rim_bb_browser_daemon.cod?

I only saw 6 .cod files in the For_6.0.0 folder, but not net_rim_bb_browser_daemon.cod?
Where do I find that file?

I'm running Win7 64 bit Ultimate.
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Last edited by jack55 : 11-16-2010 at 06:29 PM.
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Old 11-17-2010, 05:31 AM   #17 (permalink)
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Default Re: Can't set up my email?

Using 64 bit means going to Program Files (x84)\Common files etc

I'm assuming you've installed the OS by now.
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Old 11-17-2010, 07:58 AM   #18 (permalink)
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Default Re: Can't set up my email?

Quote:
Originally Posted by MidnightDraven View Post
I'm assuming you've installed the OS by now.
And that is a must.

Once you've installed the OS, you will find the Java files needed elsewhere in the instructions.
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Old 11-17-2010, 08:29 AM   #19 (permalink)
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Default Re: Can't set up my email?

Quote:
Originally Posted by MidnightDraven View Post
Using 64 bit means going to Program Files (x84)\Common files etc

I'm assuming you've installed the OS by now.
I looked in the (x84)
Quote:
Originally Posted by JSanders View Post
And that is a must.

Once you've installed the OS, you will find the Java files needed elsewhere in the instructions.
I haven't installed it on my desktop yet. Just downloaded it. So installing another OS on my desktop won't mess up my current desktop OS? Sorry, I'm overly cautious.
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Old 11-17-2010, 08:42 AM   #20 (permalink)
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Default Re: Can't set up my email?

You have to install the OS I directed you to before.
Its the OS for the blackberry and will be treated like any application by your PC.
Its not a "windows OS".

Once installed, then look in the above location remembering to go to programs files (x86)
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