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Old 12-16-2010, 07:56 AM   #1 (permalink)
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Default Storm 2 lack of Voice Quality ?

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One of our BB Users contacted me today with a problem regarding his new BB Storm 2.
The problem is that whenever the BB is downloading data in the background the quality of his voice call is dropping significantly
The User is one of our heavy users (200-300 Mails/Day in and 50-100 Mails / Day out) so there is a lot of syncing going on.
Is there a way to tell the BB to give the voice call priority over the mail sync in the background?
Or is this completely uncharacteristic behavior?

Thx in advanced.
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Old 12-16-2010, 07:58 AM   #2 (permalink)
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Default Re: Storm 2 lack of Voice Quality ?

Is the user connected on WiFi during these type of calls with mail syncing?
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Old 12-17-2010, 01:12 AM   #3 (permalink)
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Default Re: Storm 2 lack of Voice Quality ?

No, wifi is turned off on the device.
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Old 12-17-2010, 06:27 AM   #4 (permalink)
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Default Re: Storm 2 lack of Voice Quality ?

So let's be specific, which Storm2 do they have, 9520 or 9550?

What OS release is on the device?
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Old 12-17-2010, 06:46 AM   #5 (permalink)
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Default Re: Storm 2 lack of Voice Quality ?

It's the 9520 and the software version is 5.0.0.497 (Platform 4.2.0.220) (All infos are taken from our BES)
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Old 12-17-2010, 08:34 AM   #6 (permalink)
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Default Re: Storm 2 lack of Voice Quality ?

Ok.

There is not a way to give priority to the voice channel. I'd personally try upgrading to the latest most recent 9520 operating system release.
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Old 12-20-2010, 12:28 AM   #7 (permalink)
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Default Re: Storm 2 lack of Voice Quality ?

Thanks.
Since it is the Phone of one of our company chairman, our carrier is replacing the phone.
I'm hoping the next one is going to work like it should.
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Old 12-23-2010, 03:12 AM   #8 (permalink)
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Default Re: Storm 2 lack of Voice Quality ?

I always thought the voice quality on the BB Storm was bad, its all the apps and gadgets that make the phone cool to have.
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Old 12-23-2010, 04:40 AM   #9 (permalink)
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Default Re: Storm 2 lack of Voice Quality ?

Ok, just a small update.
The new Phone is working way better, so it seems to have been a faulty hardware.

@griz30
It's the mailing ;)
For apps and gadgets there is this Fruitdealer ;)
And for good voicequality I get one from Finnland ^^
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