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Old 02-06-2011, 05:03 PM   #1 (permalink)
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Default cant configure email on my storm1

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Whenever I try to set up email account on device, the message I do receive is setup encounter a problem wit my device. Also the blackberry enterprise server is not yet activated. I hav a data plan on d device. I can browse and do other things on it but I can not integrate my yahoo, gmail etc account.
Pls somebody should please me out on what to do.

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Old 02-06-2011, 05:14 PM   #2 (permalink)
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Default Re: cant configure email on my storm1

Just to be clear, you do have the data service specifically for blackberry, correct?

If so, do a hard rest and then try again.

To do a hard reset, with the power on, remove the battery for at least 30 seconds.
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Old 02-07-2011, 02:10 AM   #3 (permalink)
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Default Re: cant configure email on my storm1

Thanks aiharkness, hav done what you advise but having same problem.
Whenever I click on email setup the message I always receive is 'your device encounter a problem with the application server' the hard test isn't working please. What can I do to setup and integrate my emails with my bb
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Old 02-07-2011, 06:54 AM   #4 (permalink)
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Default Re: cant configure email on my storm1

You didn't answer the question about whether you have a BlackBerry Data Plan.
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Old 02-07-2011, 07:13 AM   #5 (permalink)
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Default Re: cant configure email on my storm1

Confirm with your service provider that you have a BlackBerry data plan....i.e. service for BlackBerry. Regular mobile data service is not the same thing and inadequate for what you want to do.
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Old 02-07-2011, 08:05 AM   #6 (permalink)
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Default Re: cant configure email on my storm1

Two links from our FAQ:

What do I need a Data Plan for? - BlackBerryFAQ

How to add / delete email addresses - BlackBerryFAQ
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