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Old 03-23-2011, 08:56 PM   #1 (permalink)
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Default Please Help me to connect my 9530 with toshiba laptop

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I have a Toshiba laptop L640 series with Windows 7 home.

I just bought backberry storm 9530 (made in mexico, verizone)

Now my computer will charge my Blackberry (through the USB port) but it won't detect or recognize it.

I downloaded the latest software from Blackberry v 6.0.0.40 (and even tried installing it from the original CD v 4.7.0.25), but it still won't work.

"MTP USB device not recognize" in device manager

i have reinstalled blackberry software many times
but still dosn`t work

Both of my laptop's USB ports work, which picked up other devices on them.

What am I doing wrong? (If this has been addressed already, please excuse this post since I am new here. I did search for solutions online, but I couldn't find one.)

I have upgrade the os to v 5.0.0.1041 from my friend laptop (asus)
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Old 03-24-2011, 07:23 PM   #2 (permalink)
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Default Re: Please Help me to connect my 9530 with toshiba laptop

Are you using a hub, or USB on a keyboard,monitor, or something like that? If so, try connecting the BlackBerry USB cable directly to a USB directly on the computer.
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Old 03-24-2011, 07:36 PM   #3 (permalink)
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Default Re: Please Help me to connect my 9530 with toshiba laptop

Quote:
Originally Posted by aiharkness View Post
Are you using a hub, or USB on a keyboard,monitor, or something like that? If so, try connecting the BlackBerry USB cable directly to a USB directly on the computer.
i use usb port directly on my laptop
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Old 03-24-2011, 07:55 PM   #4 (permalink)
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Default Re: Please Help me to connect my 9530 with toshiba laptop

I'm going to assume you have mass storage mode/Media Transfer Protocol (MTP) enabled in memory options. If that is the case, change to off or diasable or whatever. Then try again and see what happens.

If the error goes away and Desktop Manager connects and you are able to sync contacts, calendar, etc. and do backups, that will be a partial solution.

At any rate, do the above and let's see what happens.
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Old 03-24-2011, 08:06 PM   #5 (permalink)
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Default Re: Please Help me to connect my 9530 with toshiba laptop

I already turn off the mtp

but no change

just notification sound that I've heard that it was connected but still no respond from my laptop
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Old 03-24-2011, 08:16 PM   #6 (permalink)
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Default Re: Please Help me to connect my 9530 with toshiba laptop

I should have suggested this up front, and maybe you've already tried it anyway.... A hard reset. With the power one, remove the battery for at least 30 seconds. Then try again. Other than that, I'm out of ideas.

EDIT: I do have another idea, at least maybe something I would try if it were me.... a clean uinstall then reinstall Desktop Manager. But see what others say before going to the trouble.
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Old 03-24-2011, 08:54 PM   #7 (permalink)
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Default Re: Please Help me to connect my 9530 with toshiba laptop

no change happens

I think I've given up connect my 9530 with my laptop

maybe I'll buy card reader to transfer data to my 9530

but thank previously
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Old 03-24-2011, 09:30 PM   #8 (permalink)
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Default Re: Please Help me to connect my 9530 with toshiba laptop

See the Yellow sticky at the top of the BB Help section. That might help.

You can also try BBSAK - use Google to find it and install on the PC.
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Old 03-25-2011, 12:49 AM   #9 (permalink)
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Default Re: Please Help me to connect my 9530 with toshiba laptop

I have tried bbask

it can connect

but when I push the read system button ---> hangs

what should I do?

this the picture

sorry I can not show them because I have not reached 15 posts

ht**tp://img130.imageshack.us/i/hangi.png/ <-remove the "**"
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