Hi,
I recently purchased a 9500 storm & on the 1st day it started giving me trouble with the screen going black. After a while it would return to normal on its own or if it didnt would have to do a battery pull for around a minute & would be ok for a while & go black again.
I downgraded software to v417.0.111 but still the same. I upgraded to v5.0.0.1413 but now it just stays on black.
I have tried a battery pull for 1 minute, 5 min & even just over 30 min bno change, just black.
No visible liquid or impact damage.
I have noticed & read a few threads regarding this topic & havnt found a suitable solution.
Can some of you BB fundies/experts please brainstorm this & assist the many people like myself solve this issue please.
TIA

I assume that you purchased it used?

My suggestion, given the problems you are experiencing, is to return it and get your money back. If it was new, return it for a replacement.

The issues you describe could be caused by many things. Your problems are indicative of a device which has been caused by dropping or water, even though there is no water damage indication. Even a little moisture, say from a steamy shower area or sweat, can cause some of the problems you have.

Also, the motherboard could be damaged, the screen damaged or has a short in the connection. Almost impossible to pinpoint with taking it apart.

If you insist on keeping it, I would find an authorized repair center and let them have a go. However, my guess is that it will cost more to fix than to replace.

What do you consider a suitable solution?

Thanks for the fast reply Dub...
Yes it is 2nd hand & I did pick it up at a bargain. I have my own repair shop & am very clued up on repairs of other makes but have only recently started with BB hardware repairs. I like a challenge & have seemed to have found one after reading the various posts on the subject.
I'm not sure if this problem could be just software related & dont want to try any physical repairs until I know for sure that it isnt just the OS.
Also I am not sure what would cause the prob on the hardware side. I just need a bit more info before I can start experimenting.
Any ideas or diagrams or any help what so ever would be appreciated.

TIA

Might check Youtube for repair hints.

We are not connected to RIM at all so no diagrams. Perhaps a member with expertise in screen repair/replacement will comment soon.

Just the fact that you tried a completely different OS version and had the same problem indicates it's a hardware fault, not software.

it is a faulty screen. Same thing happended to me on my storm and this is the second screen that I will need to replace. Never dropped or hit it. It is humidity.
I am selling my storm after this.
Try downloading BBSAK, it is a software that resulted very useful to me and this way I could actually "see" what was on the black screen (through my laptop screen).
good luck