BlackBerry Forums Support Community

rypnchuck · 08-14-2011, 05:17 PM

my cell phone very often jammed when opening more than one application, especially when downloading while playing games / listen to music. Why? And how the fix is. Thanks
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JSanders · 08-14-2011, 10:40 PM

Reboot the device. With it powered ON, remove the battery about a minute, and replace to reboot.

rypnchuck · 08-23-2011, 09:42 AM

Thank you. One again, my cell phone often restarts itself if used to open several applications, eg Facebook, opening the game etc. Why is that? Is a virus? And how do I fix this? Thank you.
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NJBlackBerry · 08-23-2011, 09:46 AM

There are no BlackBerry viruses.

How much free memory is on the BB? Not very familiar with the 9550.

JSanders · 08-23-2011, 09:47 AM

It's not a virus.

It's because you have too many applications open at the same time. Choose Menu > Close or Exit and close some of them.

rypnchuck · 08-23-2011, 10:06 AM

NJ: my memory just 16GB, is too large?

Jsander: I just opened FB and one game (THKLive)
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rypnchuck · 08-23-2011, 10:13 AM

my cell phone BB storm2 9550
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rypnchuck · 08-23-2011, 10:15 AM

My cell phone BB storm 2 9550
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NJBlackBerry · 08-23-2011, 10:19 AM

Is that the free device memory or the microSD card (which doesn't matter).
Thanks