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Old 11-11-2011, 08:16 AM   #1 (permalink)
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Default Unknown MTP error

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I have a storm 9530. When I connect it to PC via USB.
It shows a white screen with somthing written:
Unknown MTP error

and then restarts. I am not able to connect it to my pc. Plz help me.
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Old 11-11-2011, 12:02 PM   #2 (permalink)
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Default Re: Unknown MTP error

Quote:
Originally Posted by sagarkohli View Post
I have a storm 9530. When I connect it to PC via USB.
It shows a white screen with somthing written:
Unknown MTP error

and then restarts. I am not able to connect it to my pc. Plz help me.
Its a Verizon Storm
I am able to connect to desktop manager via bluetooth.. but not via USB..
plz help
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Old 11-11-2011, 12:24 PM   #3 (permalink)
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Default Re: Unknown MTP error

MTP = Media Transfer Protocol. Do you have a media card in your device? If so, try removing it and see if that helps.

Does a battery pull have any affect?

Can you connect to BBSAK (see the FAQ)?
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Old 11-11-2011, 12:32 PM   #4 (permalink)
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Default Re: Unknown MTP error

Quote:
Originally Posted by Dubdub View Post
MTP = Media Transfer Protocol. Do you have a media card in your device? If so, try removing it and see if that helps.

Does a battery pull have any affect?

Can you connect to BBSAK (see the FAQ)?
I have tried by removing the media card but no success. Still I see the same message on the screen and then it restarts. I also tried removing the battery and same results..

What is BBSAK? i checked out faqs but it just told me the abbreviation of that..
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Old 11-11-2011, 01:02 PM   #5 (permalink)
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Default Re: Unknown MTP error

Google is your friend: BlackBerry Swiss Army Knife

BBSAK is a BB DM replacement. Sometimes it will work when DM will not.
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Old 11-12-2011, 01:35 AM   #6 (permalink)
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Default Re: Unknown MTP error

I tried BBSAK but no success. Also tried battery pull. Please help.
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Old 11-12-2011, 01:38 AM   #7 (permalink)
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Default Re: Unknown MTP error

My phone OS is:
v5.0.0.328(Platform 4.2.0.128)

Will OS reinstall solve my problem ? How can I do that as I am not able to connect it to my pc.
Is there any risk in doing it. I am a newbie. !
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