BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-07-2012, 12:03 PM   #1 (permalink)
New Member
 
Join Date: Jun 2010
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 14
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Blackberry Spontaneously Reboots Repeatedly

Please Login to Remove!

This is an offshoot of an earlier post about Latitude possibly being at fault in my Storm2 woes. Latitude developed to have no discernible role.

I went to VZW, who sent me a refurb which I spend a couple of hours switching. Now, I find that the new phone also reboots on its own.

Each time it reboots, a fully charged battery is run down to near-zero, And it does so repeatedly until there isn't any power at all.

The only thing that gets it up and running is to use the wall or car charger, then it will boot up and stay until some other event causes it to go down that reboot trail again.

Seems clear to me that this is either software-related, or my SD Minicard is causing it, as these are the only elements that have moved from one phone to the other.

I would appreciate some help.

Thanks.

Don.
Offline  
Old 01-07-2012, 02:06 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,265
Post Thanks: 42
Thanked 574 Times in 569 Posts
Default Re: Blackberry Spontaneously Reboots Repeatedly

Try removing the SD card. Also if the battery is defective the BB will do this. If it does not reboot while powered ( wall or car) then it might be good to replace the battery. If an LI battery is allowed to drain down below 25% a few times it generally wont recover.

Also remove any added Apps to see if one is causing this.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 01-07-2012, 02:17 PM   #3 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default Re: Blackberry Spontaneously Reboots Repeatedly

I missed the other thread. Don't know what all you have done. I agree with trying another battery.
__________________
- Ira
Offline  
Old 01-09-2012, 08:08 PM   #4 (permalink)
New Member
 
Join Date: Jun 2010
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 14
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Blackberry Spontaneously Reboots Repeatedly

Quote:
Originally Posted by tsac View Post
Try removing the SD card. Also if the battery is defective the BB will do this. If it does not reboot while powered ( wall or car) then it might be good to replace the battery. If an LI battery is allowed to drain down below 25% a few times it generally wont recover.

Also remove any added Apps to see if one is causing this.
Thanks for the suggestions, and your reply.

Went to the VZW store and couldn't find anyone who knew anything more than to give me a refurb.

Me: "Could it be the battery?"
Them: "It's NOT the battery."
Me: "Is there a way to test it here?" (this store used to keep techies around who could)
Them: "No. Do you want us to order another phone?"

I can try removing the SD card (I asked them if that could be the cause, but they didn't appear to be aware that phones have SD cards). If not, I can try another battery, they're fairly cheap, especially since, as YOU noted, if it doesn't do this when plugged in, it's probably the battery. It in fact doesn't reboot itself when plugged into a wall or car charger.

Thanks again.

Don.
Offline  
Old 01-09-2012, 08:48 PM   #5 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,265
Post Thanks: 42
Thanked 574 Times in 569 Posts
Default Re: Blackberry Spontaneously Reboots Repeatedly

Post if the new battery fixes the issue.

Also, re-reading the post it still seems like a battery issue. You can remove the SD card to see if it does anything but dont count on it. If it turns out to be some mechanical issue with the internal connections after the wired battery connection you can always replace the BB and end up with a new spare battery.

Good luck.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Blackberry Spontaneously Reboots Repeatedly
Thread Thread Starter Forum Replies Last Post
Knowledge Sharing - Perform basic troubleshooting steps for Novell GroupWise noname BES Admin Corner 1 01-12-2010 06:33 AM
BES 5.0 Exchange/Domino final documentation posted illy BES Admin Corner 9 05-12-2009 11:16 AM
New Blackberry Server wants to reactivate users after power outage! Urlryn BES Admin Corner 19 12-27-2007 02:55 PM
New to BES admin , need help with messages. bigwig BES Admin Corner 5 10-17-2007 10:59 AM
[2005-04-04] RIM to Preview Next Generation BlackBerry MDS at WES bfrye BlackBerry In the News 3 04-13-2005 08:02 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.