VZW has really dropped the ball on this one...

You can only pre-order if you are a "NEW" subscriber. Those of us who have been with the comapny a week, or 12 years like myself have to wait to get our Tour the day of launch.

Nice Job VZW, way to piss off your current BB client base...

Wirelessly posted (Its All About the U!)

Thank you for sharing. Thats a nice way to alienate your client base

That has been fixed. It was an issue with the website, not intentionally done that way. I spoke with them this morning and they were aware of it then. It has since been fixed and I have successfully pre-ordered mine while being signed in. Besides, you could have always picked up the phone and placed the order that way.

You can also just add a line, extend your contract, or use your N-E-2. They seem to have fixed the issue.

are you going to get it any sooner if you pre-order?

Thank you for sharing,

I don't see the Tour listed when I sign in for an upgrade. If I try to add a line to the family plan, the tour shows up as a preorder option. So for me it hasn't been fixed yet?
Has anyone been able to preorder by phone? When I called yesterday they told me I could not preorder by phone to upgrade.

oops..nm, read it wrong.

I'm having the same problem--I go to the pre-order webpage, click on "upgrade" (as I am eligable for a new every two), and then the Tour is not listed as one of the devices I can choose.

I called Verizon on this, and was told that customers upgrading could not pre-order. This is frustrating, and perhaps worth another call to Verizon...

Seems it now says you can't upgrade or add a line. I am sure it's still a website problem but they must have given up trying to fix it. Just order it as if you were a new customer and then call them and tell them to fold it into your existing plan. They have always allowed that.

Wirelessly posted (Its All About the U!)

Why a Sunday Launch?

Just got off the phone with Verizon and you can not upgrade to this phone until the release date! WTF Verizon! So lame!

You have to take what the reps say with a grain of salt. They probably think you want to get the phone before the 12th and not just pre-order it.

Wirelessly posted (Krunkestberry Storm 9530)

No I made sure she understood what I wanted to do. She said the only new customers can per order it. Existing customers have to wait till the release date then they can order it. I made sure and ask every way possible and got shot down everytime. Existing customers will just have to wait. Verizon really screwed the pooch on this one.

Supposedly existing customers will be able to order it tomorrow (not pre order).

Where did you see that? The site says to check back tomorrow to order it but I am sure you won't get it before the 13th like everybody else doing internet orders.

I wish you were right

Here I am a VZW customer for more than 9 years...great service, great coverage, any issues usually were resolved quickly. Now - they are going down a path to push us away by not allowing existing customers to pre-order, purchase or reserve a BB Tour...WHY? We made you who you are...hello, can you hear me now? WTF!

Time to dump Verizon?

I still say it's a problem with their website. I had three different groups including the people that maintain the website tell me on the first day that I should have been able to order it while being signed into my account. Eventually I did but it only lasted about 30 minutes. Today they have removed the RED lettering saying to come back and it still doesn't work. Like I said earlier, I would just call.

I too, tried many times to pre-order my VZW Tour. Ended up sending an email asking for assistance in completing the order. They actually called me and said "we are sorry, the offer is only for new customers at this time".

Does not get any clearer than that...hey VZW, make it right!

I had the problem you guys were having until last night...or really late this morning. I have been able to upgrade my girlfriend's line with the Tour now. That was at about 12:30est last night. Bypassed my 100 credit though .

Before I got denied by customer service and couldn't do it online

Oh well, im happy now

I was able to successfully pre-order the Tour this morning and I'm a current VZW customer. I went to Verizon's website for the Tour, Verizon Wireless, selected "Pre-Order Now," selected Upgrade Your Phone under "Already a Verizon Wireless customer?," logged in and then took things from there. So, perhaps the glitch was fixed this morning? I have a feeling the phone won't actually arrive until 7/13 (since 7/12 is a Sunday and I don't think FedEx delivers on Sunday's) but at least it's pre-ordered and I won't have to deal with the mayhem in the stores.

I noticed this morning that it said expected delivery 7/13 ... I think I will just wait and pick it up at a Verizon Corporate store. Although it will be a very popular phone, I don't think it will initially sell out.

I was able to pre-order on the Verizon web site today, piece o' cake. Verizon sent out an email late yesterday to advise us that we could pre-order now, and no shipping or hook up charges either.

Good to read. I think I may get directly from local store

I got the email also, I followed the link and it said not available at this time. I called customer support and spent 1/2hr on the phone and all they said was it was a legit email and that Ishould be able to pre-order, they are aware and working on the problem. Please try again later.
WTF

Keep us posted

Any demos in the stores?

The more I think about it, I am just gonna hit up my local corp store first thing in the morning on the 12th. Since this device is launching on multiple carriers, I don't think they are going to be out of stock.

I am on the same page with you.

Do you have a corporate/organization discount? Probably not.

So for *many* of us this is meaningless/useless.

Wirelessly posted (Its All About the U!)

One week to go

I have pre-ordered on line from Verizon. Does anyone know when they will ship those orders? Verizon did say they ship overnight at no cost to the consumer.

I thought it was Monday, 13th

Thanks, that sounds great..................

My hope is to grab from store, so you may see some feedback the day before

Yes, please post feedback and I will too, once I get it and get it set up.

I got fed up yesterday and just bought the phone on a new line. I had the verizon customer service rep note on my account that when the phone arrives I will be able to cancel the new service and transfer the phone over to my existing account, and get a credit on my bill for the upgrade discounts I had accrued on my account.

If you are still unable to upgrade through the site, just order a new line and make them reverse it once you have the phone in your hands!

-Paradox606

Wirelessly posted

FYI - just got off the phone with our account rep, who happened to be on a conference call with RIM regarding the release of the Tour. He is getting info that the ability to order will show up in Verizon's system before Sunday. He and I agreed we would both keep checking. I hope so because I want mine in my hand on Monday.