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Old 06-30-2009, 11:28 AM   #1 (permalink)
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Default TOUR Pre-order B.S.

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VZW has really dropped the ball on this one...

You can only pre-order if you are a "NEW" subscriber. Those of us who have been with the comapny a week, or 12 years like myself have to wait to get our Tour the day of launch.

Nice Job VZW, way to piss off your current BB client base...
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Old 06-30-2009, 11:38 AM   #2 (permalink)
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Wirelessly posted (Its All About the U!)

Thank you for sharing. Thats a nice way to alienate your client base
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Old 06-30-2009, 12:19 PM   #3 (permalink)
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Quote:
Originally Posted by Jawsnj View Post
VZW has really dropped the ball on this one...

You can only pre-order if you are a "NEW" subscriber. Those of us who have been with the comapny a week, or 12 years like myself have to wait to get our Tour the day of launch.

Nice Job VZW, way to piss off your current BB client base...
That has been fixed. It was an issue with the website, not intentionally done that way. I spoke with them this morning and they were aware of it then. It has since been fixed and I have successfully pre-ordered mine while being signed in. Besides, you could have always picked up the phone and placed the order that way.

Last edited by Donbp : 06-30-2009 at 12:23 PM.
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Old 06-30-2009, 12:27 PM   #4 (permalink)
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You can also just add a line, extend your contract, or use your N-E-2. They seem to have fixed the issue.
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Old 06-30-2009, 05:26 PM   #5 (permalink)
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are you going to get it any sooner if you pre-order?
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Old 06-30-2009, 07:13 PM   #6 (permalink)
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Quote:
Originally Posted by Donbp View Post
That has been fixed. It was an issue with the website, not intentionally done that way. I spoke with them this morning and they were aware of it then. It has since been fixed and I have successfully pre-ordered mine while being signed in. Besides, you could have always picked up the phone and placed the order that way.
Thank you for sharing,
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Old 07-01-2009, 10:12 AM   #7 (permalink)
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I don't see the Tour listed when I sign in for an upgrade. If I try to add a line to the family plan, the tour shows up as a preorder option. So for me it hasn't been fixed yet?
Has anyone been able to preorder by phone? When I called yesterday they told me I could not preorder by phone to upgrade.
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Old 07-01-2009, 10:50 AM   #8 (permalink)
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oops..nm, read it wrong.

Last edited by Donbp : 07-01-2009 at 10:51 AM.
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Old 07-01-2009, 03:18 PM   #9 (permalink)
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Originally Posted by dharari View Post
I don't see the Tour listed when I sign in for an upgrade. If I try to add a line to the family plan, the tour shows up as a preorder option. So for me it hasn't been fixed yet?
Has anyone been able to preorder by phone? When I called yesterday they told me I could not preorder by phone to upgrade.
I'm having the same problem--I go to the pre-order webpage, click on "upgrade" (as I am eligable for a new every two), and then the Tour is not listed as one of the devices I can choose.

I called Verizon on this, and was told that customers upgrading could not pre-order. This is frustrating, and perhaps worth another call to Verizon...
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Old 07-01-2009, 03:21 PM   #10 (permalink)
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Seems it now says you can't upgrade or add a line. I am sure it's still a website problem but they must have given up trying to fix it. Just order it as if you were a new customer and then call them and tell them to fold it into your existing plan. They have always allowed that.
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Old 07-01-2009, 08:07 PM   #11 (permalink)
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Wirelessly posted (Its All About the U!)

Why a Sunday Launch?
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Old 07-01-2009, 10:39 PM   #12 (permalink)
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Just got off the phone with Verizon and you can not upgrade to this phone until the release date! WTF Verizon! So lame!
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Old 07-02-2009, 05:44 AM   #13 (permalink)
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Quote:
Originally Posted by Hebdog7 View Post
Just got off the phone with Verizon and you can not upgrade to this phone until the release date! WTF Verizon! So lame!
You have to take what the reps say with a grain of salt. They probably think you want to get the phone before the 12th and not just pre-order it.
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Old 07-02-2009, 08:55 AM   #14 (permalink)
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Wirelessly posted (Krunkestberry Storm 9530)

Quote:
Originally Posted by Donbp
Quote:
Originally Posted by Hebdog7 View Post
Just got off the phone with Verizon and you can not upgrade to this phone until the release date! WTF Verizon! So lame!
You have to take what the reps say with a grain of salt. They probably think you want to get the phone before the 12th and not just pre-order it.
No I made sure she understood what I wanted to do. She said the only new customers can per order it. Existing customers have to wait till the release date then they can order it. I made sure and ask every way possible and got shot down everytime. Existing customers will just have to wait. Verizon really screwed the pooch on this one.
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Old 07-02-2009, 10:59 AM   #15 (permalink)
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Supposedly existing customers will be able to order it tomorrow (not pre order).
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Old 07-02-2009, 11:44 AM   #16 (permalink)
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Quote:
Originally Posted by Mattb7 View Post
Supposedly existing customers will be able to order it tomorrow (not pre order).
Where did you see that? The site says to check back tomorrow to order it but I am sure you won't get it before the 13th like everybody else doing internet orders.

Last edited by Donbp : 07-02-2009 at 11:45 AM.
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Old 07-02-2009, 12:03 PM   #17 (permalink)
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Quote:
Originally Posted by Mattb7 View Post
Supposedly existing customers will be able to order it tomorrow (not pre order).
I wish you were right
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Old 07-02-2009, 07:41 PM   #18 (permalink)
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Default VZW is making a BAD decision

Here I am a VZW customer for more than 9 years...great service, great coverage, any issues usually were resolved quickly. Now - they are going down a path to push us away by not allowing existing customers to pre-order, purchase or reserve a BB Tour...WHY? We made you who you are...hello, can you hear me now? WTF!
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Old 07-02-2009, 07:42 PM   #19 (permalink)
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Time to dump Verizon?
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Old 07-03-2009, 06:56 AM   #20 (permalink)
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I still say it's a problem with their website. I had three different groups including the people that maintain the website tell me on the first day that I should have been able to order it while being signed into my account. Eventually I did but it only lasted about 30 minutes. Today they have removed the RED lettering saying to come back and it still doesn't work. Like I said earlier, I would just call.
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