Giant email text - BlackBerryForums.com : Your Number One BlackBerry Community

Seawolf · **OS:** 5.0.0.419

When I get email from a gmail account, the text is huge on my bb screen.

Any way to change this? Seems to be normal when a message is sent from outlook. This didn't happen on the curve.

jsconyers · **OS:** 5.0.0.438

What OS was on the Curve? Was it 4.5? Is it possible these email messages coming from Gmail were created in HTML and now the device is getting HTML email as where the Curve wasn't?

Seawolf · **OS:** 5.0.0.419

Quote:

Originally Posted by jsconyers

What OS was on the Curve? Was it 4.5? Is it possible these email messages coming from Gmail were created in HTML and now the device is getting HTML email as where the Curve wasn't?

No, I had HTML email on the curve.

PaulMD · 07-13-2009, 04:11 PM

Quote:

Originally Posted by Seawolf

When I get email from a gmail account, the text is huge on my bb screen.

Any way to change this? Seems to be normal when a message is sent from outlook. This didn't happen on the curve.

I noticed that too! The "g" in gmail must mean giga.

mjbb · 07-13-2009, 04:19 PM

Same here - only incoming mails, from all servers, Gmail, AOL, yahoo... I'd like to find out how to make it "normal" font size also. Thanks.

tj13 · 07-13-2009, 04:20 PM

i do not have this problem, mine are all the same as my other email accts.

Donbp · 07-13-2009, 04:31 PM

It should be prereq for people to list all of the added apps they have when talking about an issue with any of these phones. The fact that some people have them and others don't would make you think it isn't the phone causing the issue but something else.

tj13 · 07-13-2009, 05:50 PM

good point donbp. i do not use the gmail app to check mail i use the bb naitive program

provench · 07-13-2009, 09:39 PM

I am having this exact same issue, but it is only with corporate email coming from Lotus Notes, but email coming from my customer (Outlook/Exchange over Internet) as well as a few test emails I sent from my Yahoo account all look fine. Since I use a font size of 7 this is quite a drastic impact on my screen real estate to read emails

Joe1004 · **OS:** 5.0.0.419

OK this is strange.

After I read this, I got two emails from BES that the text was gigantic. So I sent myself a test from BES to gmail. That was fine. All is well. More email came through during the evening and all was well there too.

I sent a test from gmail to BES, and again it was pretty large. No html.

Html mail everywhere seems OK. It is txt mail that seems to be big.

sswyden · **OS:** 5.0.0.320

Having the same large font issue. Using native email/bis. Seems to be as follows for me: I send an email from my tour. I have my bis set up to bcc: myself, so no matter who I email to, I get a copy back to my outlook and my berry (so I can keep a record of what I sent from my bb). The one that is bcc'd: to me is the one with the huge font on my bb. It looks like times roman 12 on my outlook version. So... it goes out bis, then in and back out roadrunner, then back in thru bis. wierd.

sjt79 · 07-15-2009, 03:13 PM

I have the SAME exact problem and was wondering what the heck was going on. I have to go on a scroll fest, lol, just to read a simple email from anyone sending from Gmail. I'm using the native BB mail on BIS. All other emails from others comes in fine...just seems to be from Gmail. And I have my font set at 7, too, so it's a HUGE difference and almost seems like it's set for the blind.

kurichan · **OS:** 5.0.0.419

This seems to be a 4.7 issue. I saw this happen on the Storm as well.

janeenadamsmartin · 07-16-2009, 10:32 AM

I have not had this problem until an incoming mail was too faint/light to read in its native font. I pressed Menu while reading it, selected "get plain text" and lo and behold, it bolded it up and was legible... (the sender used a yahoo acct)

however.... my reply was received by recipient in giant text, as was my bcc to myself, and any further replies to that thread all appeared to be in normal text from the sender side, but the recipient got it in giant text.

Reading the same emails retained on my laptop, everything was in normal font.

jan

junior1790 · 07-16-2009, 10:50 AM

Same for me, all incoming emails, no matter what method they come from (exchange, gmail, etc) text is huge..

codywalker · 07-16-2009, 02:25 PM

same here

akosnitzky · **OS:** 5.0.0.419

Wirelessly posted (Its All About the U!)

Easy to read

jnyost · 07-16-2009, 07:49 PM

Same here.

sjt79 · 07:52 AM

See my post here - http://www.blackberryforums.com/gene...ated-tour.html I was told the only way to remedy this problem is to shut off HTML email. As soon as you get one of the "huge text" emails, if you press the menu key and choose "Get Plain Text" it goes back to normal. That shouldn't be. I told the tech that OS 4.5 on the Curve 8330 didn't have this problem, so why would it become a problem in OS 4.7. He had no idea, but promised to pass this along, with my email examples, to the developers. I also emailed their "suggestion box", as noted in my post linked above.

kurichan · **OS:** 5.0.0.419

Unfortunately, this is a two part problem: malformed HTML e-mails, and RIM's processing of them. HTML coding and rendering standards have become really loose and are largely to blame for this mess. Still, RIM should be able to deal with this better.

sjt79 · 07-17-2009, 02:02 PM

Quote:

Originally Posted by kurichan

Unfortunately, this is a two part problem: malformed HTML e-mails, and RIM's processing of them. HTML coding and rendering standards have become really loose and are largely to blame for this mess. Still, RIM should be able to deal with this better.

I completely agree. If they were able to make it work just fine in OS 4.5 on the Curve, why can't they make it work just fine in OS 4.7 on the Tour? Seems like a Windows Vista move to me

jimbob_ · 07-21-2009, 01:18 PM

FWIW:my Gmail app doesn't do this, I only see the huge text on HTML messages to my Exchange account. the Get Plain Text command reverts the message to normal font size.

HeavyTourUser · **Sprint BIS Gmail Large Font Problem -** 07-22-2009, 02:57 AM

This problem only appears in emails between Gmail users. Email from other systems comes through fine.

But when you receive emails from other gmail users via BIS (pop3) the font sizes are inverted. Gmail normally supports rich text that is either small, normal, large or extra large which is coming through with the sizes inverted.

Since I didn't have this problem on my 8830 two weeks ago, this must be unique to either the new device software 4.7.1.40(77) or the 9630's...

island-guy · **OS:** 5.0.0.419

I also have this phenomenon when my friend emails me with his Gmail account. I thought he was just being weird and doing it on purpose. Otherwise, all other emails come in 'normal'. Now the web browser is another story.........talk about the total opposite to giant font.

qwick · 07-22-2009, 08:17 AM

might as well throw my hat in the "i have the same issue" ring. kind of backwards to allow html coding yet need it turned off to get regular font emails.

Enger

I am new to Blackberry. I purchased a Tour 9630 on Verizon.
I am running the following sw:

v4.7.1.40 (Platform v4.1.0.40)
crypto kernel v3.8.5.51
branding vers 1.0.105.205

I found that when I received HTML E-mail created by old-style HTML senders, that the text was HUGE. I scouted-around online and fond that there has been some discussion of this, but no answers. I decided to do some experiments to try to narrow-down the issue. Here's what I found out.

HTML E-mail written by Outlook is displayed in a more intuitive manner (but all size requests appear to quntized into only three actual displayed font sizes). Outlook creates complex, highly verbose HTML with all manner of very specific formatting. It's bulky, but apparently BB correctly processes it (modulo only three displayed sizes and no increase in displayed size beyond 14).

HTML E-mail created by Thunderbird is comparatively simple and terse. If the sending user doesn't make any special requests, the generated HTML contains NO font-size directives. It relies on the DEFAULT BEHAVIOR of the display engine. THE BB DEFAULT BEHAVIOR IS BROKEN. The correct behavior is to assume font-size=3. Instead, the BB displays something HUGE, larger than ANY CORRECTLY-REQUESTED DISPLAYED SIZE.

I have taken some pictures of the BB display showing different test E-mail messages. These illustrate the issue clearly.

(Click on the thubnails to see the full-sized images; they are over 1000x1000, so you shouldn't have trouble seeing the image! Hover your mouse over the thumbnail to see the file names.)

In "manual_html_relative" the BB display shows the results from a manually created HTML E-mail (using Thunderbird as sender). I show a sample of text displayed with NO font-size directive (thus relying on the default rendering behavior used by the BB), and then I show text samples when one requests x-small (-2); xmall (-1), default/medium (+0), large (+1), x-large (+2), and xx-large (+3). (I also tried illegal values, such as -3, -4 and +4, +5, to see the BB behavior.) As you see in the picture, the DEFAULT and SIZE+0 are displayed at a VERY LARGE SIZE: bigger than the text from samples that should be larger (large, x-large, xx-large). Clearly this behavior is broken. The default should not display larger than requests for "large", "x-large" and so on.

As additional "brokenness", note that there is no difference in the displayed output of +1, +2 and +3. The large, x-large and xx-large directives have no effect. Only the small and x-small work as they should.

In "manual_html_absolute" I repeated the experiment, but used explicit direct calls for font-size. I examined an extended range (including and beyond legal values). Interestingly enough, this reveals that the blackberry is defaulting to FONT SIZE=0 (which is not even a valid directive). Note that the text sample SIZE0 is identical in size to the sample "size (default)". Note again that there is no increase in displayed size between SIZE2 and SIZE3 ("small" and "default/medium"). Note that ALL of the larger font-size requests (4, 5, 6, 7) result in the same displayed size. Finally, note that the illegal request size of "8" results in the display of the HUGE font size yet again. Although not show in this picture, I examined the range up to 15. I found that "9" also displayed the HUGE font. BUT, requests for size 10, 11, 12, 13, 14, and 15 (all illegal) result in sample text that is the same size as SIZE0 (tiny).

To substantiate the validity of the tests, I evaluated the display rendering of the above two test E-mails on both Thunderbird and Outlook2003sp3 clients.
On both of these E-mail systems:

default text (no font-size directive given) was rendered in medium/default (size=3)
displayed font size increased properly through the range of legal values (1 was tiny, and each successor was larger through 7)
out-of-range values displayed at the closest allowed value (ie SIZE=0 displayed as SIZE=1; SIZE=8 and beyond displayed as SIZE=7)

The other two pictures that I have attached show HTML text E-mail created by Thunderbird and Outlook2003sp3 E-mail systems.
[In the case of the Thunderbird, I manually inserted a single "font size=+0" call and sample text "medium+0" to see what the effect would be; this E-mail test was performed earlier in the evening, and is what led me to conduct the detailed tests using manually crafted HTML to narrow-down the issue.]
As you see, when a Thunderbird user utilizes the conventional Formatting menus to request Large, X-large or XX-large, it actually result in SMALLER FONT SIZE being displayed on the Blackberry. This is INCORRECT BEHAVIOR.
(Again, these test E-mails display correctly on both Thunderbird and Outlook2003sp3 mail clients; its the BB E-mail client's HTML rendering engine that seems to be errant.)

The Outlook2003 test mail shows better behavior on the BB. The HTML generated by Outlook includes extremely complex and verbose directives. It does not rely on the default behavior of the html-engine in the E-mail client: it specifies everything (and then some

). However, you'll note that requests for fonts larger than 14 are ignored by the BB E-mail rendering engine. This seems ESPECIALLY BIZARRE given that the DEFAULT font-size (ie visible in simple HTML mail from clients like Thunderbird) displays MUCH MUCH larger than the 14-font. Since the BB is displaying a HUGE font as the default, then why bother to ignore Outlook's requests for specific fonts beyond 14??? What was RIM thinking?!?! In my tests, there appear to be only three actual text sizes displayed: 8, 9to12 (all the same size), and 14-and-up (all the same size).

While RIM may be buoyed by the thought that Outlook is the prevalent E-mail client, they should read the Blackberry user web sites, a lot of E-mail is created by non-Outlook mail sources. And thus, a lot of HTML E-mail is NOT being correctly displayed on the Blackberry E-mail client.

I realize the Blackberry platform is memory and processor limited. But, given the importance of E-mail in today's society, it seems prudent to take whatever steps possible to improve the rendering of the conventional, simple-HTML (html that relies on the defaults of the display client). There is a lot of this simple-HTML E-mail out there, and presently BB gets it wrong.

janeenadamsmartin · 07-23-2009, 12:11 PM

Over my head, but impressed at the methodology and results!

It was rendering HTML properly with previous OS and 8830 - I am hopeful it is a tiny flaw that was introduced.

jan

penguin3107 · 12:21 PM

Quote:

Originally Posted by Enger

While RIM may be buoyed by the thought that Outlook is the prevalent E-mail client, they should read the Blackberry user web sites, a lot of E-mail is created by non-Outlook mail sources. And thus, a lot of HTML E-mail is NOT being correctly displayed on the Blackberry E-mail client.

I realize the Blackberry platform is memory and processor limited. But, given the importance of E-mail in today's society, it seems prudent to take whatever steps possible to improve the rendering of the conventional, simple-HTML (html that relies on the defaults of the display client). There is a lot of this simple-HTML E-mail out there, and presently BB gets it wrong. [/size]

Dude... it's just a bug

It affects one version of the OS, on one brand new device. You just happen to have that unfortunate combination.

I'm sure it'll be addressed in a future OS update for the Tour.

No other BlackBerry in their entire lineup has this issue.

kurichan · **OS:** 5.0.0.419

Quote:

Originally Posted by penguin3107

Dude... it's just a bug

It affects one version of the OS, on one brand new device. You just happen to have that unfortunate combination.

I'm sure it'll be addressed in a future OS update for the Tour.

No other BlackBerry in their entire lineup has this issue.

Dude - that bug's been in 4.7 since the Storm was released. It's a pretty serious bug that's been in there too long!

ffejie · **OS:** 5.0.0.419

I'll add another person to the list - my BES email is fine - even if sent as Plain text, but everything coming through BIS (forwarded from Gmail) is a disaster until I choose get plain text. I will be reporting this to my BES Admins so they can pressure RIM for a fix.

Sydman · **OS:** 4.7.1.65

Might as well keep it rolling. Gmail messages are huge but bes work email is fine.