BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-13-2009, 02:15 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2006
Model: 9630
OS: 5.0.0.419
Carrier: Verizon
Posts: 89
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Giant email text

Please Login to Remove!

When I get email from a gmail account, the text is huge on my bb screen.

Any way to change this? Seems to be normal when a message is sent from outlook. This didn't happen on the curve.
__________________
[SIGPIC][/SIGPIC]
Offline  
Old 07-13-2009, 02:19 PM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

What OS was on the Curve? Was it 4.5? Is it possible these email messages coming from Gmail were created in HTML and now the device is getting HTML email as where the Curve wasn't?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 07-13-2009, 02:29 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2006
Model: 9630
OS: 5.0.0.419
Carrier: Verizon
Posts: 89
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jsconyers View Post
What OS was on the Curve? Was it 4.5? Is it possible these email messages coming from Gmail were created in HTML and now the device is getting HTML email as where the Curve wasn't?
No, I had HTML email on the curve.
__________________
[SIGPIC][/SIGPIC]
Offline  
Old 07-13-2009, 04:11 PM   #4 (permalink)
New Member
 
PaulMD's Avatar
 
Join Date: Feb 2009
Model: Curve
PIN: N/A
Carrier: Verizon
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Seawolf View Post
When I get email from a gmail account, the text is huge on my bb screen.

Any way to change this? Seems to be normal when a message is sent from outlook. This didn't happen on the curve.
I noticed that too! The "g" in gmail must mean giga.
Offline  
Old 07-13-2009, 04:19 PM   #5 (permalink)
New Member
 
Join Date: Apr 2006
Model: 9630
Carrier: Verizon
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same here - only incoming mails, from all servers, Gmail, AOL, yahoo... I'd like to find out how to make it "normal" font size also. Thanks.
Offline  
Old 07-13-2009, 04:20 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Location: CT
Model: 9650
Carrier: verizon
Posts: 160
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i do not have this problem, mine are all the same as my other email accts.
Offline  
Old 07-13-2009, 04:31 PM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2007
Model: 9700
OS: 5.x.x.x
PIN: N/A
Carrier: AT&T
Posts: 394
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It should be prereq for people to list all of the added apps they have when talking about an issue with any of these phones. The fact that some people have them and others don't would make you think it isn't the phone causing the issue but something else.
Offline  
Old 07-13-2009, 05:50 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Location: CT
Model: 9650
Carrier: verizon
Posts: 160
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

good point donbp. i do not use the gmail app to check mail i use the bb naitive program
Offline  
Old 07-13-2009, 09:39 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2004
Model: 9630
Carrier: Verizon
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am having this exact same issue, but it is only with corporate email coming from Lotus Notes, but email coming from my customer (Outlook/Exchange over Internet) as well as a few test emails I sent from my Yahoo account all look fine. Since I use a font size of 7 this is quite a drastic impact on my screen real estate to read emails
Offline  
Old 07-13-2009, 11:11 PM   #10 (permalink)
Talking BlackBerry Encyclopedia
 
Joe1004's Avatar
 
Join Date: Jul 2005
Location: NY
Model: Z10
OS: 10.0.9.42
PIN: t of ale anyone?
Carrier: VZW
Posts: 374
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

OK this is strange.

After I read this, I got two emails from BES that the text was gigantic. So I sent myself a test from BES to gmail. That was fine. All is well. More email came through during the evening and all was well there too.

I sent a test from gmail to BES, and again it was pretty large. No html.

Html mail everywhere seems OK. It is txt mail that seems to be big.
__________________
Z10 and PlayBook <- 9650<- 9630 <- 8330 <- 8130 <- 8830 <- 8703e <- 7130e <- 7250
Offline  
Old 07-14-2009, 06:26 PM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2007
Model: 9550
OS: 5.0.0.713
Carrier: VZW
Posts: 63
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Having the same large font issue. Using native email/bis. Seems to be as follows for me: I send an email from my tour. I have my bis set up to bcc: myself, so no matter who I email to, I get a copy back to my outlook and my berry (so I can keep a record of what I sent from my bb). The one that is bcc'd: to me is the one with the huge font on my bb. It looks like times roman 12 on my outlook version. So... it goes out bis, then in and back out roadrunner, then back in thru bis. wierd.
Offline  
Old 07-15-2009, 03:13 PM   #12 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Location: Queens, NY
Model: 9630
Carrier: VZW - Love/Hate
Posts: 65
Post Thanks: 1
Thanked 0 Times in 0 Posts
Thumbs down

I have the SAME exact problem and was wondering what the heck was going on. I have to go on a scroll fest, lol, just to read a simple email from anyone sending from Gmail. I'm using the native BB mail on BIS. All other emails from others comes in fine...just seems to be from Gmail. And I have my font set at 7, too, so it's a HUGE difference and almost seems like it's set for the blind.
Offline  
Old 07-16-2009, 01:39 AM   #13 (permalink)
CrackBerry Addict
 
kurichan's Avatar
 
Join Date: Dec 2005
Location: San Diego
Model: 9630
OS: 5.0.0.591
Carrier: Verizon BIS / BES
Posts: 696
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This seems to be a 4.7 issue. I saw this happen on the Storm as well.
__________________
9630 #4 < 9630 #3 < 9630 #2 < 9630 < 9530 (returned) < 8703 < 7250
Offline  
Old 07-16-2009, 10:32 AM   #14 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2007
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 103
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have not had this problem until an incoming mail was too faint/light to read in its native font. I pressed Menu while reading it, selected "get plain text" and lo and behold, it bolded it up and was legible... (the sender used a yahoo acct)

however.... my reply was received by recipient in giant text, as was my bcc to myself, and any further replies to that thread all appeared to be in normal text from the sender side, but the recipient got it in giant text.

Reading the same emails retained on my laptop, everything was in normal font.

jan
Offline  
Old 07-16-2009, 10:50 AM   #15 (permalink)
CrackBerry Addict
 
junior1790's Avatar
 
Join Date: Dec 2005
Location: Connecticut
Model: 9700
Carrier: AT&T
Posts: 856
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same for me, all incoming emails, no matter what method they come from (exchange, gmail, etc) text is huge..
__________________
If you can't spot the sucker in the first five minutes, you are the sucker!!
Offline  
Old 07-16-2009, 02:25 PM   #16 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2007
Model: 8700c
Carrier: Cingular
Posts: 55
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

same here
Offline  
Old 07-16-2009, 04:45 PM   #17 (permalink)
BBF Moderator
 
akosnitzky's Avatar
 
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
Post Thanks: 6
Thanked 7 Times in 7 Posts
Default

Wirelessly posted (Its All About the U!)

Easy to read
__________________
------
Follow @akosnitzky on Twitter

LET'S GO CANES!
Offline  
Old 07-16-2009, 07:49 PM   #18 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Mar 2005
Model: 9550
Carrier: Verizon
Posts: 397
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same here.
Offline  
Old 07-17-2009, 07:49 AM   #19 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Location: Queens, NY
Model: 9630
Carrier: VZW - Love/Hate
Posts: 65
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

See my post here - Is Gmail updated for Tour? I was told the only way to remedy this problem is to shut off HTML email. As soon as you get one of the "huge text" emails, if you press the menu key and choose "Get Plain Text" it goes back to normal. That shouldn't be. I told the tech that OS 4.5 on the Curve 8330 didn't have this problem, so why would it become a problem in OS 4.7. He had no idea, but promised to pass this along, with my email examples, to the developers. I also emailed their "suggestion box", as noted in my post linked above.

Last edited by sjt79 : 07-17-2009 at 07:52 AM.
Offline  
Old 07-17-2009, 11:26 AM   #20 (permalink)
CrackBerry Addict
 
kurichan's Avatar
 
Join Date: Dec 2005
Location: San Diego
Model: 9630
OS: 5.0.0.591
Carrier: Verizon BIS / BES
Posts: 696
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Unfortunately, this is a two part problem: malformed HTML e-mails, and RIM's processing of them. HTML coding and rendering standards have become really loose and are largely to blame for this mess. Still, RIM should be able to deal with this better.
__________________
9630 #4 < 9630 #3 < 9630 #2 < 9630 < 9530 (returned) < 8703 < 7250
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.