BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-21-2009, 10:36 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: May 2006
Model: 9630
Carrier: Verizon
Posts: 86
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Need your opinion

Please Login to Remove!

I was having issues with my phone's headphone jack last week, but this week the problem seems to be resolved. I had called VZW and had them send me a replacement. It should be coming in today. Since my phone seems to be ok now, should I keep my phone, or should I keep the replacement? My concern is that if the replacement will be a refurbished unit (as I've seen many people have returned their device for a new one) or should I suspect a new phone to come in since the phone just came out and they shouldn't have any units refurbished just yet?

Thanks guys!
__________________
Ricky - Tour on Verizon - Love it!
Offline  
Old 07-21-2009, 10:54 AM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

What were the "issues with your phone's headphone jack" you were having?
Offline  
Old 07-21-2009, 10:56 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2007
Model: 9700
OS: 5.x.x.x
PIN: N/A
Carrier: AT&T
Posts: 394
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

They haven't been out long enough to be sending refurbs already. They need to go back to the factory and through a whole process before they can be used as refurbs. I believe federal law also says they must be marked as refurbs.
Offline  
Old 07-21-2009, 11:01 AM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Besides, I don't recall exactly, but you may have a 30 day return for whatever reason with Verizon, other than physical damage.
Offline  
Old 07-21-2009, 11:54 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2007
Location: Tri-State Area, NY
Model: 9630
Carrier: VZW
Posts: 244
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah, there is a 30 day return, for any reason you want. The only issue is, if you purchase another phone within like 3 days of the return, you get charged a restocking fee. However, you can return your phone, enable your old phone with not additional charge.
Offline  
Old 07-21-2009, 12:24 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: May 2006
Model: 9630
Carrier: Verizon
Posts: 86
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm returning the phone and getting a replacement - physical damage.

The issue. I tried putting in my AUX cable into my phone and it wouldn't go in. As though something inside of it was not sitting right, and was blocking the way. I tried it several times, but never wanted to force it in - as to not damage the phone. Today I tried using my headphones that came with the phone and it went in fine, then I tried the AUX cable in my car and it worked... so I don't know what the issue could have been, or it got fixed...
__________________
Ricky - Tour on Verizon - Love it!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.