BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-21-2009, 10:36 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: May 2006
Model: 9630
Carrier: Verizon
Posts: 86
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Need your opinion

Please Login to Remove!

I was having issues with my phone's headphone jack last week, but this week the problem seems to be resolved. I had called VZW and had them send me a replacement. It should be coming in today. Since my phone seems to be ok now, should I keep my phone, or should I keep the replacement? My concern is that if the replacement will be a refurbished unit (as I've seen many people have returned their device for a new one) or should I suspect a new phone to come in since the phone just came out and they shouldn't have any units refurbished just yet?

Thanks guys!
__________________
Ricky - Tour on Verizon - Love it!
Offline  
Old 07-21-2009, 10:54 AM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,920
Post Thanks: 61
Thanked 253 Times in 184 Posts
Default

What were the "issues with your phone's headphone jack" you were having?
Offline  
Old 07-21-2009, 10:56 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2007
Model: 9700
OS: 5.x.x.x
PIN: N/A
Carrier: AT&T
Posts: 394
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

They haven't been out long enough to be sending refurbs already. They need to go back to the factory and through a whole process before they can be used as refurbs. I believe federal law also says they must be marked as refurbs.
Offline  
Old 07-21-2009, 11:01 AM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,920
Post Thanks: 61
Thanked 253 Times in 184 Posts
Default

Besides, I don't recall exactly, but you may have a 30 day return for whatever reason with Verizon, other than physical damage.
Offline  
Old 07-21-2009, 11:54 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2007
Location: Tri-State Area, NY
Model: 9630
Carrier: VZW
Posts: 244
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah, there is a 30 day return, for any reason you want. The only issue is, if you purchase another phone within like 3 days of the return, you get charged a restocking fee. However, you can return your phone, enable your old phone with not additional charge.
Offline  
Old 07-21-2009, 12:24 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: May 2006
Model: 9630
Carrier: Verizon
Posts: 86
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm returning the phone and getting a replacement - physical damage.

The issue. I tried putting in my AUX cable into my phone and it wouldn't go in. As though something inside of it was not sitting right, and was blocking the way. I tried it several times, but never wanted to force it in - as to not damage the phone. Today I tried using my headphones that came with the phone and it went in fine, then I tried the AUX cable in my car and it worked... so I don't know what the issue could have been, or it got fixed...
__________________
Ricky - Tour on Verizon - Love it!
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.