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Old 07-22-2009, 08:59 AM   #1 (permalink)
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Question Possible OS 4.1.7.40 Bug -- Syncing Contact Changes Made on Device to BES?

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Exception encountered when attempting to save a contact on the device after making local changes when:
1) Contact contains NO first or last name; and
2) Contact contains a company name.
Device error displayed within Contacts app: "Contact updated externally. Changes will be lost and the view closed." (i.e., contact not synced).

Device is active on a BES server using Microsoft Exchange. Contacts can be edited normally via MS Outlook (and properly synced back to the device).

FYI, my data was initially transferred from my 8830 to my 9630 using the device transfer wizard within Desktop Manager 5.0.0.8. The BES activation transferred all contacts to the device. I can change contacts in Outlook, and they are synced to the device. The only work-around to the issue appears to be to add either a first or last name to each affected contact -- ALMOST 700 OF THEM!

BlackBerry® 9630
OS v4.7.1.40
Platform 4.1.0.40
Carrier: Verizon Wireless

Exception from device log:
Name: NullPointerException
GUID: 9c3cd62e3320b498
Time: Jul 21, 2009 20:16:50
No detail message
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Last edited by visortgw : 07-22-2009 at 09:57 AM.
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Old 07-23-2009, 07:57 AM   #2 (permalink)
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To sync contacts via BES you must populate at least one of the three fields you just mentioned - First Name, Last Name or Company name.

As far as I know, this is across the board on any RIM OS - it's a limitation of the BES.
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Old 07-23-2009, 08:04 AM   #3 (permalink)
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Wirelessly posted (BlackBerry 8830)

Understand. Company IS populated, but both first and last name are empty.
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Old 07-23-2009, 02:51 PM   #4 (permalink)
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Quote:
Originally Posted by visortgw View Post
Wirelessly posted (BlackBerry 8830)

Understand. Company IS populated, but both first and last name are empty.
Ahh yes. Just re-read your original post more carefully & noticed that.

One option would be to go into the contact options, type RSET (this will wipe out all of your contacts) and will also kick off the slow-sync process & re-download all of your contacts.
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BB devices I've owned: 957 : 7750 : 7250 : 8703e : 8830 : 9530 : 9630 : 9650 : 9930 : 64GB PB

BES 5.0.4 ~ BES 10.1
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